Service Desk Analyst - Ashburton, United Kingdom - Age UK Group

Age UK Group

Verified Company

Ashburton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Age UK's Digital & Technology division is recruiting for a
Service Desk Analyst to join our customer-centric team.

2023 is a great time to join Age UK.

The Service Desk is embarking on an exciting time as we look to create lots of new processes, procedures and working practices.

The Service Desk will become the Single Point of Contact for all IT related incidents andrequests.

As
Service Desk Analyst,you will be part of a small and dedicated team triaging, logging, assigning, and resolving Incidents and Requests.

You will provide in-person support at the Ashburton office in Devon and will also work from home.

Within this role, you will act as the first-touch support for all of Age UK's IT Infrastructure - including desktop, software and mobile device management and Telephony.

You will be responsible for all operational and administrative activities associated with the Service Desk - including reports, account management, moves, adds, deletes and changes.

You will also have accountability for ticket logging and allocation within the ITSM tool, setting an example on ticket quality.

This fulfilling role offers a mixture of hybrid and onsite working and would suit a proactive and quality-focused person. You'll work between home and 1-2 days per week in the Ashburton Office (TQ13 7UP).

This role is offered 35 hours per week, Monday to Friday. Our core hours are 08:00 until 17:00 with cover required until 18:00 or 19:00 on a rota basis.

If you are an experienced
Service Desk Analyst, committed to providing a first-class customer experience then we'd love to hear from you.

You will have:

At least three years previous experience as a Service Desk Analyst
ITIL4 or SDI Analyst qualification
At least 3 years Incident Management and Request Fulfilment experience; logging and resolving
Office 365 administration and support experience
Windows 10 troubleshooting and support experience
Active Directory experience
Passionate about providing a brilliant Customer Experience
Experience of working in an ITIL environment with a demonstrable knowledge of how ITSM processes are utilised to deliver an outstanding service
Excellent communication skills, both written and verbal

What we offer in return

Competitive salary, 26 days annual leave + bank holidays
Excellent pension scheme, life assurance, health cashback plan and EAP.
Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
Techscheme buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
Heka Fitness & Wellbeing Benefit.
You Did It Awards recognition awards from £

Additional Information
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.