Customer Administrator - Colchester, United Kingdom - Colbea

Description

Job Title
Customer Administrator


Directorate
Administration, Finance and Compliance


Reports to
Facilities & Contract Services Manager


Role Purpose
Colbea is a not-for-profit enterprise agency acting as a catalyst for business success across Essex.

Colbea provides high quality, inclusive and accessible workspace, business support and creative training programs with an ambition to create economically thriving communities across the region.

Colbea operates two Business Centres in Colchester and provides fully-funded business support services across Essex.

We pride ourselves in making sure we promote learning and development to everyone, recognising that all our people have the potential to perform strongly and continuously improve.

This role will be accountable to the Facilities & Contract Services Manager, the Customer Administrator is responsible for providing an excellent administration experience to Colbea tenants, clients, funders and management team.

You will be empowered to identify efficiencies that would improve the administration function, whilst remaining compliant in GDPR, AML and associated Finance Regulations.

You will work closely with the management accountant to support with client monthly invoicing and purchase invoices.


Key Responsibilities

To work as part of the Colbea team to ensure the smooth administration of the Colbea Group and its Business Centres.

Your duties will include, but not limited to:

• Providing an excellent administration function across the Colbea Group, support will be required in finance, enquiry, lead and compliance administration following established processes
• Processing of Colbea clients' details onto the database and producing regular reports as needed, within the boundaries of GDPR
• Accurate reporting of tenant information, ensuring that Colbea is compliant in Anti Money Laundering Regulations
• Preparing monthly client invoices, processing purchase invoices and monitoring of business rates, providing support to the Management Accountant
• Strong interpersonal skills forming strong, trusting relationships with our partner organisations such a local authorities
• Providing administrative support for Colbea's training courses on an adhoc basis
• Working with the wider team to continuously improve Colbea's customer service and administration function
• Sourcing material for the Colbea website and social media channels
• Preparing and clearing meeting and training rooms for clients and events between use
• Working within and understanding GDPR requirements when processing data

This is not meant to be an exhaustive list of duties.

The need for flexibility is required and the post holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.

This job description will not form part of your contract of employment.


Person Specification

Part one

Knowledge and experience

• Experience in customer care and administration.
• Demonstrated administrative skills including ability to prioritise work to meet deadlines.
• Understanding how GDPR applies to handling employee data, staff information and customer information.
• Demonstrated IT skills, including MS Office, and databases.

Part two

Competencies

• Good verbal and written communication skills.
• Able to communicate with tact and diplomacy.
• Works on own initiative but can also adhere to procedures and systems.
• Able to work in a manner that is consistent with the organisations values and mission.

Part three

Personal style and attributes

• Personally credible, with strong interpersonal skills that generates the trust and confidence of your line manager and wider team.
• Is adaptable with the confidence to suggest changes to processes and ways of working that improve efficiency.
• The ability to sees things through to resolution and sets selfdeadlines for delivery.
• Embraces new approaches, theories, and technologies to develop innovative service solutions looks to the future.
• Politically aware and emotionally intelligent.

Salary:
£21,844.00-£23,204.00 per year


Benefits:

• Free parking
• Life insurance
• Onsite parking
• Private medical insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Colchester Business Park: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Administrative (required)

Work Location:
In person

Application deadline: 13/03/2023