Call Handler - Swindon, United Kingdom - Abbey Meads Medical Practice

Abbey Meads Medical Practice

Verified Company

Swindon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for Call Handlers to work at Abbey Meads Medical Practice.

Purpose of the Job:
To assist and direct patients in accessing the appropriate service or healthcare professional. To provide a courteous, efficient and effective reception service to all patients, staff members and outside bodies. To ensure effective communication between patients and all members of the primary health care team. To maintain and monitor the practice appointments system. To collate, process and record information in accordance with practice procedures

Main Duties/Key Tasks:
Greet and appropriately direct all telephone calls to the practice

Take messages and pass on information

Book appointments

Initiate contact with patients, other team member and health care agencies

Health & Safety duties

Provide refreshments for staff and visitors as required

Holiday and sickness cover for colleagues

Attend and participate in practice meetings as required

Participation in the buddy system for evening cover for colleagues

Competences Required:
Courteous and efficient reception skills

Keyboard skills

Ability to follow a strictly regimented filing system

Attention to detail

Ability to follow instructions carefully

Good written and oral presentation skills

Mature outlook

Understanding of the need to maintain absolute confidentiality

Clear understanding of the importance of health and safety in the workplace

Daily Contacts:
Partners and other staff

Patients and their representatives

Health Visitors, District Nurses and other attached staff

NHS England and Hospital Trust staff

Staff from Social Services

Insurance companies and solicitors

Suppliers

Medical representatives

Health & Safety:

The post holder will be expected to promote the safety and well being of staff and patients, as defined in the practice Health and Safety Policy, and will report any untoward occurrences or concerns.
The post holder will ensure that patients, other staff and members of the public are not put at risk by any omission or action on their part.

Confidentiality:

In the course of performing these duties the post holder will have access to confidential material about patients, staff and the practice as a business organisation. All such information is to be treated as confidential.
On no account must information relating to identifiable patients be divulged to anyone other than authorised persons, for example, medical, nursing or other professional staff, as appropriate, who are concerned directly with the care, diagnosis and/or treatment of the patient.
Breach of this confidence may result in dismissal.

General:
The above duties are neither exclusive nor exhaustive and the post holder may be required to take on other duties as appropriate to the role

The Senior Partner/Practice & Business Manager reserve the right to amend this job description in consultation with the post holder.

Job Types:
Full-time, Permanent

Salary:
£11.00 per hour

Benefits: