Client Success Representative - London, United Kingdom - Meltwater Group
Description
Description
Location:
Camomile Court, 23 Camomile Street
What You'll Do:
The Client Success Representative is responsible for managing, retaining and growing a portfolio of assigned Meltwater clients.
The Client Success Representative demonstrates a thorough understanding of Meltwater's products and will be responsible for driving engagement and adoption through all stages of the client life cycle and renewal process.
-Actively foster and manage the success of a portfolio of assigned Meltwater clients
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Establish a trusted relationship with each client and drive continuous value of our products
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Drive engagement & adoption and foster enthusiastic, passionate clients
- Be responsible for
customer satisfaction, retention, and expansion of existing accounts
Collaborate with the sales teams to onboard and train new clients
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Build and conduct executive business reviews, listening to customer feedback and discovering areas of improvement
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Collaborate with the Growth Executive team to identify upselling and cross-selling opportunities
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Negotiate and close renewal business with c-level executives and decision makers enabling you to meet or exceed your quota
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Own churn, retention, and growth targets monthly for your specific client accounts
What You'll Bring:
- 12 years of B2B sales experience, and a passion for delivering great service to your clients
- Demonstrable experience overperforming in a fastpaced, highvelocity sales environment
- Strong executive presence with excellent verbal and written communication skills, as well as clientfacing presentation skills
- Enthusiasm for a fastpaced, dynamic work environment
- High attention to detail and a consultative, highly tailored client experience
- Outstanding time management skills, including the ability to juggle multiple projects simultaneously, prioritize effectively, and meet deadlines
- Proven leadership experience
- Bachelor's degree with evidence of high achievement in academics and extracurriculars
What We Will Give You:
- Competitive compensation
- Great pension scheme
- Cash back health plan
- Your birthday off
- Cycle to work scheme
- 23 working days of holiday per year
- Calm app membership
- Private Health Insurance for management
- Collaborative, transparent and fun loving office culture
- Accelerated professional development and growth programs
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