Customer Service Representative - Haverhill, United Kingdom - International Flavors & Fragrances

International Flavors & Fragrances

Verified Company

Haverhill, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

We are currently seeking a Customer Services Coordinator.

The purpose of this position is to create and maintain relationships with customers whilst providing the highest level of support.

This busy and rewarding role would suit a customer focused, hands-on and pro-active individual who learns quickly and has the ability to get things done in a dynamic environment.

Responsibilities include:

Accurately processing and tracking of customer orders in SAP and other IFF internal systems
Dealing with all day to day enquiries, i.e. order amendments/ credit notes, C of A' etc.
Loading and acknowledging order related complaints and updating the customer regularly on status
Evaluating customer priorities and endeavouring to achieve customer needs bearing in mind IFF business goals
Liaising/coordinating with other functions to meet customer requirements both within the UK group and with other Affiliates
Maintaining up to date and accurate data within SAP (e.g. Customer details, packaging information etc.)
Preparing and sending general documentations to customers i.e. copies of invoices, POD's etc
Providing support for the commercial teams (e.g. occasional customer visits, providing data on order patterns, on time deliveries etc., assisting with NPI's introduction, coordinating with CPD/Sales team on trial productions)

Job Requirements:

Required Skills:

Ability to effectively communicate with other individuals at all levels
Excellent attention to detail
Excellent organisational skills
Ability to work on own initiative with mínimal supervision as well as part of a team
Ability to react positively to tight deadlines

Required Experience: