Technical Service Specialist - London, United Kingdom - Ariston UK Ltd

Description

Ariston Group is a global leader in sustainable solutions for hot water and space heating, components and burners. In 2022 the Group, with the pro forma inclusion of Wolf Brink, reported almost 3.1 billion euro revenues.

As of today, Ariston Group has over 10,000 employees, representative offices in 43 countries, 28 production sites and 30 research and development centers in 5 continents.

Ariston Group is listed on Euronext Milan since November 2021.

Ariston Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pump, hybrid solutions and solar thermal systems.

The Group also stands out for its continuous investment in technological innovation, digitalization and advanced connectivity systems.

The Group offers a full range of products, solutions and services mainly under the global brands Ariston, ELCO and Wolf, and also operates under iconic brands such as Calorex, NTI, HTP, Chaffoteaux, ATAG, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.

The Role

The Technical Service Specialist will be responsible for supporting in the management of the Service Partners across the South of England and Ireland.

The Technical Service Specialist will be expected to support the Regional Service Managers in managing compliance, performance and onboarding of Service Partners.

Tasks and Responsibilities

The successful person will be expected to achieve servicing excellence across Ariston UK Ltd product range, through in-depth technical knowledge and awareness of all products, partnering with Service Partner Engineers in delivering training and upskilling activities.

The Technical Service Specialist will report directly into the Regional Service Manager for the South, within the After Sales department.

The Technical Service Specialist will be required to deliver onsite training to Service Partners on commissioning, servicing and repairing Ariston UK Ltd products, attending technical escalation visits to resolve any customer complaints.

The Technical Service Specialist will be required to support Regional Service Managers with Service Partner Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).

There may also be the requirement to support on complex installation or commissioning activities, ensuring products are installed to Manufacturer's Instructions, as well as attendance in emergency breakdown jobs where there is no service partner availability.

The Technical Service Specialist support any technical escalations due to continued product failure or on group technical request, as well as carrying out onsite safety and compliance audits and technical sales support to Area Sales Managers.

Willingness to travel to Company training center premises to renew and expand product knowledge when required.

The ability to build strong working relationships within the Parts and Service department as well as wider support departments to continually seek development opportunity and share best practice.

Skills & Requirements
Extensive experience within the heating and renewable industry

Have a full, clean driver's license

Excel, SAP BI, PowerPoint, Power BI Intermediate level


In return, Ariston U.K will provide you with the following package -

• Competitive Salary
• Private Medical Insurance
• Death in Service Insurance
• Private Pension
• 20 days annual leave plus bank holidays/Christmas Closure

Job Types:
Full-time, Permanent


Pay:
From £40,000.00 per year


Benefits:

• Company car
• Company events
• Company pension
• Private medical insurance

Schedule:

• Monday to Friday

Experience:

Heating Industry: 3 years (required)

• Technical support: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location:
On the road


Reference ID:
TS South