IT Support Assistant - Guildford, United Kingdom - FootfallCam

FootfallCam

Verified Company

Guildford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

_IT Support Assistant_

Key Responsibilities:

Offering both a prompt response and a proactive resolution to all support issues within the SLA
Answering customer support calls in a timely, clear and professional manner
Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple issues (for example, checking network details, troubleshoot network connection, username and password)
Promptly escalate more complex issues to second line technical team
Support our engineers on setting up the network within the device during installation
Configure network details on devices (set up IP address, gateway, port forwarding etc.)
Configure new devices to SQL database on our server
As the internal IT support to maintain the network within the office and to assist in setting up ad hoc devices into our office network.

Hours per Week: 37.5 Hours (Mon - Fri 9am - 5pm)

Salary:
£18,000 - £21,600 per annum, £1,500 - £1,800 per month

Desired Skills:

Be computer literate, techsavvy able to pick up technical knowledge easily
Have a high level of written and spoken English
Be organised and able to work under pressure demonstrate ability to prioritize works and meet deadlines
Excellent attention to detail
Be able to work as part of a team
Logical approach to problem solving
Excellent telephone manner, clear and effective communication skills
Experience or knowledge in business is an added advantage. It will help you in making sales, communicate and build rapport with customers
As it is our company's business nature to deal with international customers, proficiency in any modern foreign languages (eg. French, Spanish) will be an added bonus but not a requirement

Personal Qualities

- discipline

Desired Qualifications:

5 GCSE and above (including Maths and English).
Diploma and/or degree in IT is preferable. However, all applicants will be considered
Fresh graduates are strongly encouraged to apply
If you are young parent looking for flexible working hours to work around your child care, we can offer part time placement.

Why join us?

Competitive salaries, a comprehensive pension scheme, and superb learning and development opportunities
28 annual leaves including 8 bank holidays
Bus stop is within walking distance and the Guildford train station is nearby
There is onsite parking

Company Profile
Work Remotely

Job Types:
Full-time, Permanent

Salary:
£1,500.00-£1,800.00 per month

Benefits: