Membership Happiness Manager - London Area

Job summary

We are looking for a passionate, proactive, and people-loving Membership Happiness Manager Intern to help us deliver exceptional experiences for our members every day.

Responsibilities

• Be the first point of contact for member queries via email
• Support the onboarding of new members, ensuring a smooth and welcoming start
• Maintain accurate membership records and help monitor renewals
• Assist with member communications, including newsletters and announcements in partnership with our Marketing Manager
• Gather feedback and help implement ideas to improve member satisfaction
• Collaborate with the marketing and events team on community initiatives
• Help celebrate member wins, birthdays, and milestones, spreading positivity across our network

You'll thrive in this role if you are

• A friendly, empathetic communicator who genuinely loves helping people
• Organised, detail-oriented, and comfortable multitasking in a fast-paced environment
• A quick learner eager to gain hands-on experience in customer success or community management
• Confident using digital tools (email, social media, CRM systems)
• Passionate about building relationships and creating meaningful experiences
• Excited to grow within a dynamic, creative business with a global mission

Job description