Vat & E-invoicing Sales Leader, Emea - Brighton, United Kingdom - Avalara

Avalara
Avalara
Verified Company
Brighton, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Avalara is seeking a VAT & e-invoicing Sales Leader, EMEA to join our rapidly expanding, Avalara Europe EMEA Commercial team.


The new business teams' mission is attract and close new clients from varying industries for Avalara's outsourced VAT software offering.

The new business manager will manage a team of sales executives who drive new sales for our software products.

They will be responsible for providing both management and technical leadership. Amongst other responsibilities they will selects, develop, and evaluate personnel to ensure the efficient operation of the function.


Job Duties:


  • Manage a team of new business sales executives who build postsales relationships with customers to drive and increase adoption and utilization of company products.
  • Develop a trusted advisor relationship with partners and internal teams, such that all activities are closely aligned with their customer's business case and business strategy.
  • Cultivate a sense of urgency, professionalism, and execution that establishes a new level of expected customer service performance.
  • Proactive, horizontal collaboration.
  • Break down silos between product, engineering, support and service organizations through proactive, crossfunctional collaboration to evolve process and practices to be scalable and repeatable.
  • External collaboration with partners and technical vendors for crossvendor technical support during reactive escalations or proactive product improvement initiatives.
  • Build rapport across Avalara's technical ecosystem to resolve process and product breakdowns; assist with technical situations where multivendor collaboration is vital to customer success.
  • Technical management of a critical situation, working in tandem with Avalara stakeholders during an escalation until reaching predetermined exit / resolution criteria.
  • Collaborate with Avalara departments (product, support, compliance, contracts, accounting, legal) to resolve issues as appropriate, while driving consistent responsiveness and communication across involved stakeholders.
  • Capture and organize Voice of the Customer feedback through surveys, critical situations, social media and advisory boards into strategic improvement projects.
  • Attend continued product trainings to assure continued expertise from a technical front.

Qualifications:

Exposure and comfort with ERP systems and eCommerce platforms.

  • Proven track record of strong problemsolving skills.
  • Ability to interview customers to get a clear understanding of their issues or requests and then promptly respond with the right answer or action.
  • Solid project management skills, including managing multiple stakeholders, timelines, clear communications and expectations.
  • Professional maturity, including the ability to interface appropriately with senior management at customer companies, working toward resolving customer issues while representing Avalara's point of view all while managing various internal stakeholders.
  • Selfdirected, goal driven, and detail orientated.
  • Ability to set and achieve personal goals with mínimal direction or supervision even in the face of competing or conflicting demands.
  • Demonstrated ability to identify requirements, break these into smaller work tasks, and ensure all tasks are completed with high quality.
  • Exposure and comfort with networking concepts, software code, tax calculation, ERP systems and eCommerce platforms.
  • Optimistic, enthusiastic and selfmotivated.
  • An individual who thrives in a startup environment that can sometimes be stressful and chaotic.
  • Strong employee management capabilities and experience.
  • Excellent organizational, consulting, project management, and time management skills.
  • Strong communication skills and business aptitude.
  • Ability to communicate technical solutions provided by engineering teams in a significant way for the benefit of internal teams and customer understanding.
  • Experience working directly with customers at multiple stakeholder levels: individual contributor / management / executive.

Preferred Qualifications:


  • Proven track record in a technical account management and/or customer service capacity, ideally in a technology organization with an ERP or technical background.
  • Experience with Cloud Service providers (AWS, Azure, GCS, etc.)
  • Educated to degree level.
  • CRM experience for reporting (preferably Salesforce).

About Avalara:

We're building cloud-based tax compliance solutions to handle every transaction in the world.

Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping.

Nearly every time you make a purchase, physical or digital, there is an accompanying unique and nuanced tax compliance calculation.

The logic behind calculating taxes — the rules, rates, and boundaries — is a global, layered, three-dimensional mess of complexity, with compliance dictat
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