Administration Team Leader - Bradford, United Kingdom - Farr Associates Recruitment Limited

Farr Associates Recruitment Limited

Verified Company

Bradford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Administration Team Leader

Compliance/Insurance

£30,000
My client specialises in providing insurance business solutions globally and are one of the leaders within their field.

The customer experience is paramount to the business and their commitment towards this has forged long-term and successful business relationships with their customers.

An opportunity has arisen for an
Administration Team Leader to join their ever-successful Customer Services department,
based in the Bradford offices, offering hybrid once fully trained.

Reporting to the Administration manager, the
Administration Team Leader role will be to manage day to day activity and development of a team of approximately 10 Internal Sales Administrators within a busy complaint driven office environment.

Focusing on people management and development, you will have a track record of demonstrating results through effective team management, ensuring the team deals expertly with a wide variety of administrative requests, enquiries and disputes in order to provide an exceptional service.

Other key responsibilities of our Customer Service Team Leader include: -

Fully accountability for the quality and productivity of own activity and the team activity, meeting agreed SLA target levels.
Continually develop and motivate the team to improve performance in all areas, addressing development needs and effective performance management.
To provide and maintain a firstclass administrative support to all of customers and internal business functions
Manage the team workload ensuring timescales have been met
Complete all necessary reporting and administration, in line with management responsibilities.

To become their Administration Team Leader, you
will need: -

Experience of managing a team in a fastpaced environment, with demonstrated results of this in a similar complaint driven environment and be familiar with FCA.
The ability to motivate, lead and inspire a team.
Can make sound judgments regarding people's skills, character and motivations with the ability to gain trust and respect of subordinates.
Excellent level of I.T skills, including Microsoft Excel, experience of using client databases or internal data management systems.

Great salary offered £30,000 with excellent benefits, 25 days holiday plus banks, free parking and a superb team to manage and develop.
Lisa

Farr Associates

Recruitment Specialist.

Salary:
From £30,000.00 per year

Benefits: