General Catering Supervisor - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

Guy's and St Thomas' NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Supervisor is expected to maintain high standards and have due regard for the development/welfare of their staff.

To carry out interviews and selection procedures for Catering service staff in conjunction with the Catering Management Team taking into consideration equal opportunities as directed by your line manager.

To undertake the induction of all new recruits and monitor the performance of staff and lead by example when working in a team.

To make arrangements to ensure there are sufficient staff operationally available to cover the wards, retail outlets, and hospitality and co-ordinate the work to ensure that the work is carried out in a timely and efficient manner, maintaining a high standard of work.

To manage and record staff annual leave and absence in line with the trust policy and report to the line manager.

To undertake interviews with staff returning from sick leave and record information in line with the trust policy.

To support Catering Management in the delivering and checking of mandatory training.

To be responsible for reporting and recording details as required in line with trust policy regarding any performance-related issue or staff misconduct to line manager and taking appropriate action at the time - refer to manager for support out of hours.

To be responsible for all aspects of the day-to-day supervision of the service of food and beverages to all patients, staff, and visitors.

To work as a team member as part of the rostered Catering team in the retail outlets and at the ward level.

To be responsible for the day-to-day organization of the staffing and relief staff for all Catering services including the cleaning schedules and to formulate the staff rotas with the other supervisory staff within the agreed hours and budget efficiently.

To be responsible for the smooth operation of the staff catering services and customer satisfaction including the daily functions delivery and collection, vending services, and other retail catering services as determined by the Trust.

To be responsible for the smooth daily operation of the catering services during unsocial hours and will be expected to work alone during evenings, early mornings, and at weekends.

To work closely with the management team, dieticians and nursing staff for the patient and ward catering needs and to ensure the service meets all patient satisfaction within the food safety rules and regulations.

To be responsible for the standard of food served to patients, staff, and visitors.

Liaising with the Senior Chef and/or Chef on duty regarding the daily menus, food ordering, and portion control in managing waste.

To be responsible for responding to and solving daily patient requests and complaints.

All staff will:

Act with honesty and integrity at all times

Demonstrate respect for others and value diversity

Focus on the patient and internal and external customers at all times

Make an active contribution to developing the service

Learn from and share experience and knowledge

Keep others informed of issues of importance and relevance

Consciously review mistakes and successes to improve performance

Act as ambassadors for their directorate and the Trust

Be aware of the impact of their own behaviour on others

Be discreet and aware of issues requiring confidentiality

In addition, all managers and supervisors will:
Value and recognize the ideas and contributions of all team members

Coach individuals and teams to perform to the best of their ability

Delegate work to develop individuals in their roles and realize their potential

Give ongoing feedback on performance, and effectively manage poor performance

Provide support and guidance to all team members

Encourage their team to achieve work/personal life balance

Actively listen to comments/challenges and respond constructively

Lead by example, setting high standards

Ensure that there are sufficient resources for their team and rebalance priorities accordingly

Provide a safe working environment

To be responsible for all aspects of the day-to-day supervision of the service of food and beverages to all patients, staff, and visitors.

To work as a team member as part of the rostered Catering team in the retail outlets and at the ward level.

To be responsible for the daily cash reconciliation from all tills.

To work as a cashier during busy times of the service and to be responsible for ensuring that all cash is recorded correctly from all till points, checked, recorded, and banked on a daily basis.

To provide the weekly/monthly figures for the actual hours worked in the department for payment via the payroll department and to be responsible in their manager's absence for all payroll and HR inform