Airside Trainer - West Drayton, United Kingdom - gategroup

gategroup

Verified Company

West Drayton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Job Summary:

Responsible for training all staff in Service Delivery, i.e., HGV Drivers, Loaders
Responsible for facilitating and training inunit staff on specific training deliverables
To ensure ongoing training of all staff maintaining the highest operational standards
Undertake all normal direct duties falling within Service Delivery remit as and when required

Main Duties and Responsibilities:

To ensure that all staff training is carried out in line with any training materials provide
To continually overview the training requirements and to update procedures as required, or update existing procedures as requested
To prepare and develop new training materials as and when required
To ensure that staff are trained to the required standards to enable them to ensure an excellent service to the customer at all times.
To accurately complete all associated paperwork, ensuring that all training is conducted appropriately recorded
To performance assess staff against training provided as required
To carry out duties with strict adherence to the Health & Safely Policy of the company.
To cover the Service Delivery position as and when required or to undertake any other tasks as and when required.
To liaise with and support Service Delivery Department as required
To undertake airside audits as and when required.
Upload all training documents and ensure the unit skills matrix is maintained and current.

Education

Ideally educated to 'A' level / Diploma / NVQ equivalent with a full clean CAT C driving license.
Preferably experienced in the field of customer services within the airline industry.
Excellent spoken and written English.
Experience of working & driving airside desirable, but not required.
Knowledge and understanding of Health and Safety and Food Hygiene, Dft regulations an advantage.
Knowledge of airport bylaws
HGV licence Class 2

Work Experience: