Csr - Coventry, United Kingdom - Volvo Group

Volvo Group

Verified Company

Coventry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

United Kingdom

Position Description

CSR (Customer Service Representative) - Coventry

Salary up to £25k dependent upon experience + Bonus

Working Hrs:

Shift pattern - rotating weekly 0600hrs to 1400hrs 0800hrs to 1600hrs 1000hrs to 1800hrs 1 in 3 Saturdays 0700hrs to 1200hrs

A great opportunity to join the Volvo Group at our Coventry site, we are recruiting a CSR to work at front of house being the interface between the Customer and the Dealerpoint.

You will ensure consistently high levels of customer service are provided and will contribute to increased customer satisfaction and ultimately the overall success of the Dealerpoint.

As single point of contact for the customer, providing relevant, accurate and timely ensuring that customer expectations are managed at all times.

What we can offer you:

25 days holiday + bank holidays
Company pension
Health plan insurance with access to dental plan
Enhanced maternity/paternity/adoption leave
Employee assistance programme
Discounts on many High St retailers, travel, hotel, gym memberships for family and friends

Responsibilities include - training will be given:

To manage the Reception area and be the main point of contact for customers
Take personal responsibility to ensure customer reception area is maintained to a professional standard
Responsible for the planning, scheduling and maintenance of customer service plans and workshop planner
Confirming and booking of MOT's, planned and unscheduled work with customers in line with VOSA requirements
Ensuring customer contact is maintained, updating the customer, the workshop planner and any relevant systems before, during after any work is undertaken
Update the customer and workshop regarding contract type
Responsible for preparation of quotes, ensuring customer authorisation is received prior to work being undertaken
Actively liaise and coordinate between customer and workshop on progress and ensure timely authorisation of all incremental work is received
Proactively upsell products and services to the customers, gaining agreement through selling the benefits of identified repair solutions in a professional manner
Ensure accuracy of job documentation received from the workshop
Preparation and provision of invoices to customers at point of vehicle collection, resolve any queries or objections on a timely basis
Undertake follow up after service / repair visit to check customer satisfaction
To carry out any depot administration tasks as required within your role

Who are you?...

Able to work in an organised manner within fast moving environment

- friendly and helpful nature
- excellent customer services and communication

Attention to detail
Team orientated
IT skills include knowledge of Word, Excel and Outlook

About us
The
Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world's best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

Auto req ID
143025BR

Organization
Volvo Trucks

State / Province
Warwickshire

City/Town
Coventry

Employment/Assignment Type
Regular

Travel Required (maximum)
No Travel Required

Functional Area
Aftermarket

11-Aug-2023