Performance & Compliance Monitoring Officer - Truro, United Kingdom - Royal Cornwall Hospitals Trust

Royal Cornwall Hospitals Trust

Verified Company

Truro, United Kingdom

2 days ago

Posted by:

Tom O´Connor

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Description

As a Monitoring Officer support the Estates & Facilities management at RCHT in the delivery of safe, efficient, and effective estates and facilities services.

Responsible for monitoring the services, in line with Service Level Agreements, Policies and Regulations, to ensure requirements within the specifications and key performance indicators are delivered, including:

Individual and joint monitoring and auditing of the day-to-day delivery of Facilities (domestic services, patient meals, retail catering, linen, portering, switchboard and helpdesk, waste, post, and security), Car Parking and Estates Services.

Ensure on-going evaluation of quality assurance and controls of the services.

To support the delivery of excellent key performance outcomes whilst ensuring that relevant services and the patient environment are safe, fit for purpose, cost efficient, effective and enhance patient care.

Be an in-house Facilities contact, ensuring issues not resolved by the service have a clear escalation route to the Deputy Directors of Facilities and Estates through the line management structure.

Ensure residual risks are reported through RCHT risk management frameworks Ensure robust review mechanisms are adhered to and that all performance issues are followed in line with agreed performance matrix and stakeholders expectations To provide monitoring of KPIs for standing and ad-hoc facilities contracts such as Car Parking as required.

To support or carry-out ad-hoc surveys and audits of Facilities and Estates Services, in accordance with RCHT specific requirements.

Ensure that Trust staff are aware of service standards and specifications, as described on NHS documentation, Trust Policies and SLAs.

Ensure good customer relations and manage expectations. Assist innovations and service development. Support the management in all aspects of service variation.

The Monitoring Officer will provide administrative and clerical support to include photocopying, word processing of correspondence and reports, update and maintenance of spreadsheets and taking of notes at meetings as required.

The post holder will be expected to use specific software packages for the monitoring and recording of audits and be able to interrogate such systems as required, update databases and use devices to record observations of the services being monitored or audited.

Support other services in the requisition of equipment and supplies using the Trusts procurement systems.