Temporary Customer Service Coordinator - London, United Kingdom - Love Success Plc

Love Success Plc
Love Success Plc
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Temporary Customer Service Coordinator week:


  • Job Reference: LZJ/CUS/CAN
Date Posted: 28 February 2024

  • Recruiter: Love Success plc
  • Location: London
  • Salary: £14.00 to £16.00 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary
  • Duration: 46 weeks
  • Work Hours: Full Time


One of the leading interpreting and translation services worldwide is looking for a Customer Service Coordinator to join their fast-paced and growing business for 4-6 weeks.

They are looking for a team player who takes a proactive and detailed approach to work. This role is fully remote.

The position includes excellent pay of £14-16 per hour depending on your experience and has favourable working hours of 9 am - 5:00pm Monday to Friday.

The Face-to-Face Coordinator is responsible for effecting the successful fulfilment of Face-to-Face Interpreting assignments in accordance with customer requirements.


Key Responsibilities

  • Accurately capturing booking details for onsite interpreting appointments and recording it on the system.
  • Resolving both interpreter and customer queries over the telephone.
  • Building and maintaining excellent relationships with interpreters in order to ensure loyalty to the company.
  • Building relationships with service users and aiming to provide excellent customer service in all areas.
  • Entering data to ensure that all interpreter payments are logged onto the system on a monthly basis.
  • Monitoring interpreter reliability and recruitment requirements and communicating them to Language Resources via the team leader.

Essential Skills and Experience

  • Educated to A level or equivalent
  • Outgoing personality, used to working unsupervised.
  • Strong communication skills (both Verbal and Written).
  • Patient, can manage stressful situations without losing his/her sense of priority.
  • Strong organisation skills
  • Ability to prioritise and manage a number of tasks simultaneously
  • Good telephone manner
  • Word, Excel, Outlook and Access
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