IT Trainer - Horsham, United Kingdom - Clearwater People Solutions

Clearwater People Solutions
Clearwater People Solutions
Verified Company
Horsham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

IT Trainer:


  • Location
  • Horsham
  • Discipline:


  • Tech, Media & Telecom

  • Salary:
- £ Contact name:


  • Leila Meherzi
  • Job ref:

Published:
- about 2 hours agoWe have an exciting opportunity for and IT Trainer who is keen to enhance their career and join the IT team in a fantastic, well known organisation. You will have strong interpersonal skills and enjoy supporting and training people to use technology to it's fullest.


You will be learning about new capabilities of Google workspace ahead of their release and shaping communications to the whole organisation about how to get the best out of them.

You will be one of the "Go To" experts helping people understand and adopt updated and new tools.


The role is offered with hybrid working and would rarely require travel to the office however please expect travel to the office whilst learning and travel to other sites for face to face training workshops.


Key Responsibilities of the IT Trainer

  • Providing support to internal customers and users around technology adoption and exploitation answering those How do I?, Can I? questions.
  • Organising and hosting IT induction sessions for new starters as well as refreshers and what's new sharing messaging.
  • Ensure calls managed through our new help desk system are actioned appropriately within agreed time limits
  • Provide efficient and customer centric service to the Society's users in line with the IT team values
  • Professional, Relevant, Aligned, Responsive, Entrusted and Preferred.
  • Develop and document advanced, reusable configurations and solutions to meet customer requirements and improve their efficiency.
  • Act as a project resource when necessary, particularly where projects have a relationship with core enterprise technologies. Providing specialist skills, insight and experience.
  • Deliver targeted, planned and structured coaching/training. Delivered virtually or in person to individuals or groups. In some cases at Horsham and other sites across England and Wales.

Experience required of the IT Trainer

  • Experience using and knowledge of office automation technologies and enterprise communication and collaboration tools, especially Google Workspace.
  • Experience of delivering training / coaching sessions or workshops to groups of various sizes
  • Excellent communication skills; explaining technical details to nontechnical customers at all levels
  • Ability to undertake occasional travel to regional training locations and undertake overnight stays
More jobs from Clearwater People Solutions
See all jobs of Clearwater People Solutions