Service Delivery Executive - Warwickshire, United Kingdom - Capella

Capella

Verified Company

Warwickshire, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Service Delivery Executive
Up to £27,000 per annum | 4-month FTC| Coleshill,Birmingham

About The Role
You will be reporting to the key account manager.

The main purpose of this role is to deliver a robust overall day to day service for all clients in an effective timely manner.

Specific Responsibilities

Manage inbound deliveries, transfer of related information back to customer and resolve any related issues.
Liaise with clients and respond to queries in accordance with client SLAs.
Liaise with other departments in the business to progress any ad hoc operational and transport requirements.
Resolving all customer queries
To adhere to all Security, Health & Safety and housekeeping policies and processes.
Liaise with endcustomers on booking slots and delivery dates.
Support the operational team with overall process knowledge and customer requirements
First contact for monthly/quarterly stock reconciliations; controlling initial client communication and follow up actions
Outbound order management including fixing any idoc/compliance blocks, aligning open orders vs capacity information, and providing client updates where required
Compile information for weekly KPI reports
Maintain client relevant performance reports including open orders, returns and backlogs. Provide noncompliance feedback to the customer.
Understand client forecasting and highlight potential issues, capacities and consumable volumes
Take an active role in improving current processes and procedures including assisting in training other staff
Provide operational data to support monthly invoicing processing
To ensure that all claims for loss or damaged are administered in line with the published process.
To actively contribute and support the 6s and Six Sigma initiative to ensure the working environment is clean, tidy, and safe.
Complete daily/weekly carrier related reporting.
To actively contribute and support the 6s and Six Sigma initiative to ensure the working environment is clean, tidy, and safe.

About You

Client and customer orientated attitude and using your own initiative
Hands on mentality and ability to step in in all parts of the process.
Comfortable when dealing with complex multi department situations.
Able to communicate effectively through both oral and written methods
Ability to demonstrate commitment and flexibility.
Ability to prioritise workload and deal with conflicting priorities
Work independently or as part of a team
Excellent administration skills and able to work to tight deadlines within in the business
Microsoft Office necessary. Good Excel, Outlook, and PowerPoint/PC Skills
Ability to develop new skills and attendance of online training
Experience with SAP
(Desirable)on the Service Delivery side

Benefits