Helpdesk Administrator - Dagenham, United Kingdom - Daniel Owen- UK

Daniel Owen- UK

Verified Company

Dagenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

AH1803_ Posted: 18/03/2024

Up to £26000 per annum
Dagenham, London
PERMANENT

Monday - Friday

8am - 4pm

Permanent position

Hybrid working

£26,000 per annum + benefits

Must have previous Helpdesk Admin experience

Duties:

Your duties involve receiving and prioritising repairs and maintenance requests from various stakeholders. You'll accurately enter work orders into the system (Accuserv), assessing their urgency and nature to determine appropriate response times.

Coordinating with both internal maintenance staff and external service providers, you'll schedule and dispatch technicians to address maintenance issues promptly.

Communication with requesters, providing updates on the status of their requests and estimated resolution timeframes, is crucial. Additionally, you'll maintain detailed records of all maintenance activities, monitor progress, and follow up on outstanding tasks. Collaborating with other departments, you'll assist in developing preventive maintenance plans and identify opportunities for process improvements. Ensuring compliance with safety regulations and providing administrative support to the management team are also part of your responsibilities.

Qualifications & Experience:

Experience of providing general clerical and administrative support to a team working to strict deadlines.
Experience acting as a central point of contact in receiving and handling help desk enquiries.
Excellent written and verbal communication skills and ability to articulate clearly.
IT literate with good working knowledge of Microsoft Excel, Word, PowerPoint, Outlook, Teams.
Able to record information accurately.
Good organisational skills with ability to effectively prioritise work.
Can demonstrate an understanding of confidentiality and Data Protection.
Ability to use databases and spreadsheets and use for monitoring purposes.
Strong attention to detail and proactive problemsolving skills.
Ability to work well with others.
A proactive and friendly approach.
Great team working skills but also able to use initiative and work independently.

Working Arrangements:

Fulltime (36 hours per week), Monday to Friday.
Hybrid role: 3 days per week in the office with 2 days working from home.
Location: Dagenham East.

Benefits:

In addition to an attractive salary, our benefits package includes:
Heart Hub rewards, perks & benefits platform

Private Medical Insurance

Group Life Assurance

Competitive Salaries

Pension Scheme

Paid Holidays from 21-26 days

Family Friendly Policies making work-life balance achievable

Health & wellbeing support including an Employee Assistance Programme (EAP)

Career development and training

Great offices & local amenities

Free parking

A GREAT TEAM