Service Delivery Coordinator - Whiteley, United Kingdom - Solve Recruitment Limited

Solve Recruitment Limited
Solve Recruitment Limited
Verified Company
Whiteley, United Kingdom

5 days ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job description Our Client is successful & growing consumer broadband provider, operating on an ecommerce platform. Their customers can find them on the major comparison sites and various internet affiliates. They are a friendly team and have a great modern, light airyoffice in Whiteley.

We have an exciting new opportunity for a Fulfilment / Order Processing Administrator to join their awesome team.


The Role

  • To work within the Service Delivery team, managing customer orders from receipt to golive, ensuring services are delivered on time and customers are kept up to date throughout the onboarding process.
  • Maintain customer records and orders on the Company CRM, ensuring data is up to date and accurate
  • Manage inlife changes to telephone and internet services using the Company CRM and supplier portals
  • Offboarding of the customers, ensuring services are ceased and accounts are ended in line with company processes

Key duties and responsibilities

  • Manage orders from receipt through to competition, ensuring process is followed and customer expectations are met
  • Monitor orders by order type ensuring SLAs are met
  • Process line orders using WLR3 portals
  • Process broadband orders using DSL portals
  • General departmental administration and organisation of department tasks
  • Ensure orders are kept up to date on the CRM, recording updates, changes to orders and order statuses
  • Identify and work exceptions where orders have not followed the "happy path" in order to get them back on track
  • Work with other members of the Service Delivery team to manage workload and responsibilities
  • Work with the management team on adhoc projects including data cleansing, service migrations, internal process and system improvements
  • Perform other administration duties as and when required by management
  • Support the Service Delivery team and management in reporting and KPI management
  • Liaise with sales, customer service and billing teams when required

Knowledge, Skills & Experience Required

  • Understanding of telecommunication providers functions and networks
  • Ability to work at all levels throughout organisation, adapting communication and approach to suit audience
  • Willingness to do what is required in order to achieve individual and company objectives
  • Previous knowledge or experience of working in call centre environment
  • Excellent organisational skills and ability to deliver within strict timescales essential
  • Selfmotivated, able to seek information and develop knowledge and skill
  • Capable of providing high productivity and quality workmanship while remaining detail oriented
  • Excellent communication skills, both written and verbal

Benefits:


  • Casual dress
  • Company events
  • Company pension
  • Gym membership
  • Onsite parking

Wellness programmes


Although part of a bigger group of Companies, we're all one team and we celebrate all of the great things you do.

One way we show our gratitude is by giving you access to our Employee Advantage programme - Worklife - including:


  • Corporate Gym Membership
  • MyZone device & associated incentives
  • Free fruit
  • Educational Academy
- + many more


Job Types:
Full-time, Permanent
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