Customer Service Advisor - Cheadle, United Kingdom - The AA

The AA
The AA
Verified Company
Cheadle, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

This is the job:


Job Title:
Customer Service Advisor


Location:
Cheadle


Salary:
£24,500


Contract:
Full time - permanent


Hours: 40 hours which will fall between the following shift pattern - Monday-Friday 8-7 Saturdays 9-5


If you're good at what you do, you can work anywhere If you're the best at what you do, you work at The AA.

Interviews are being held week commencing 22/4/2024 and will end on 03/05/2024


What will I be doing?:


  • Supporting our customers in a highvolume contact centre via telephone
  • Striving towards sales goals or retaining customers who are coming to the end of their policy
  • Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call
  • Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries
  • Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
  • Striving to ensure that each customer receives a topclass customer experience that is expected from our iconic brand
  • Taking care of a variety of customers including distressed/angry customers.

What will get me there?

  • Successful assessment? We will invite you in for an interview and a chance to see our Cheadle Office
  • Get the offer Congratulations, you are hired Make sure you submit your preemployment checks and sign your contract
  • Turn up It's day 1 of training, you're about to start the best step in your career.

We're looking for someone to become:


  • A problem solver:you'll understand incoming information and make logical decisions quickly and efficiently
-
A self-starter:you'll be proactive taking pride and ownership in your work
-
A smooth operator:you'll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
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