Void Supervisor - Hertfordshire, United Kingdom - Resourcing Group

Resourcing Group
Resourcing Group
Verified Company
Hertfordshire, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job title:
Void Supervisor

Start date: 12/06/2023

End date: 13/09/202- potential to extend or go perm


Duties:


  • To supervise and manage on a day to day basis the operation of the voids reservicing / refurbishment service.
  • Responsible for the activities of a team of operatives and ensuring the safe delivery by subcontractors.
  • Ensure that the work undertaken by operatives and subcontractors where applicable is satisfactorily completed within the cost and priority constraints of the contract. To control the costs of such items as work hours, equipment, vehicles, stock and tools, thus minimising wastage and avoidable expenditure.
  • Provide crossteam administrative support on all operations undertaken by the team as required and directed by the manager from time to time
  • Assist in the production & monitoring of financial and KPI management reports, and take corrective & improvement actions
  • To coordinate the allocation and distribution of work to operatives and subcontractors, monitoring progress and completion of those works within laid down priority times, whilst providing the client with an update on each site's status in a weekly client meeting.
  • To coordinate the allocation and distribution of remedial works, liaising with colleagues, clients and tenants and make appointments for operatives to visit.
  • To check that work has been completed, signing off the operative's work sheets and material orders ensuring that these are entered via the internal I.T. system. Ensuring that all time sheets and merchants claims are accurately completed, and that all information entered onto the system is accurate.
  • To be responsible for scheduling and programming followon works including material ordering, diarising appointments and ensuring customers are informed of revised appointment times in accordance with priority response times.
  • To liaise with clients ensuring satisfaction and expectations are met and develop a close working relationship with the client.
  • To proactively lead in resolving issues as they occur. Liaising with both sides of the operation, agents, response liaison coordinator, customers and operatives to ensure the timely conclusion to any issues that arise
  • To be the first line manager of operatives, controlling such elements as, the times booked, time keeping and attendance of the employees within this section. Managing the induction and appraisals for all operatives reporting to this position. Liaising with the Voids and Asbestos Manager on any employee issues and resolving them as soon as possible so as to establish and maintain a stable and effective team.
  • To assist administration in the issue of work tickets, including both the staff resourcing requirements and the administration elements of checking off completed work, correct information for invoicing etc.,
  • To ensure that the computer system is updated as per the operational systems and procedures accurately and in "Real Time".
  • To control and monitor the allocation and use of all plant and vehicles used by the operatives in their work. Ensuring at all times the correct use and maintenance of these items by the operatives so as to maximise efficiency and minimise costs.
  • To manage the use of subcontractors as necessary, ensuring that they comply with all Company standards of work performance, customer service, and procedures. Ensuring that regular progress meetings are held with the managers of the subcontractors to identify any issues or trends.
  • Carry out on site and post inspections of work, especially subcontractors on the occasion when they may be used, to ensure that work has been carried out to satisfactory standards, recording details of findings and taking remedial action where failings are identified.
  • Ensure that all documentation and administration is kept accurately and ensuring deadlines are met
  • To have a full and current working knowledge of the IT system and comply with the partnership KPI's.
  • Ensure that you and all operatives and any subcontractors under your supervision adhere to the company's Health and Safety policies and procedures, as well as working to all approved RAMs and including carrying out monthly toolbox talks.
  • Carry out competency skills assessments of operatives ensuring that they are properly trained to carry out the works issued to them and ensuring the equipment/materials they are using are kept in good working order by carrying out periodic checks.
  • To undertake any other duties as required by the Company from time to time, if these duties are of a greater level of responsibility or skill than those required in the post, then full training and appropriate supervision will be provided.
  • Any other reasonable management request.
Safety - Comply with all the roles and responsibilities as set out within the SHEQ procedures, including;

  • Work in accordance with any Risk Assessment, Method Statement and Safe Systems of Work
  • Ensure any risks, near misses, and incidents
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