Head of Retail - Rotherham, United Kingdom - Rotherham United Football Club
Description
ROTHERHAM
UNITED FOOTBALL CLUB (RUFC) LTD
JOB DESCRIPTION (updated)
ROTHERHAM
UNITED FOOTBALL CLUB (RUFC) LTD
JOB DESCRIPTION
Job Title:
Head of Retail
Reporting to:
Commercial Director
Based at:
Rotherham United Football Club, AESSEAL New York Stadium, Rotherham, S60 1AH
Working Hours:35 hours per week plus match days and non-matchday Saturdays on a rota basis.
PURPOSE OF ROLE (Please note in addition to these functions employees are required to carry out such other duties as may reasonably be required)
- Work closely with the Head of Supporter Services, Retail Assistants and Commercial Director
- To maximise profitable growth of the Retail department and to ensure financial targets are achieved
- Shape the retail store and website, attracting visitors to buy via astute, effective buying, merchandising and targeted marketing
- To successfully build, manage and maintain a team of dedicated retail staff to ensure potential is achieved
- Shape the product offer, the visual merchandising and ensure the integrity of the clubs' image is maintained by high standards of customer service and operating procedures
KEY RESPONSIBILITIES
- Ensure high standards of merchandising
- Manage the retail operation and online sales area of the business
- Maintain excellent customer service
- Maintain effective security procedures for stock and cash
- Drive sales from the online merchandising system via communication and guidance with the Commercial Director
- Work closely with the Media Department to create effective PR and marketing campaigns in order to maximise online sales and profitability
- Ensure stock management and internal invoicing are managed efficiently.
- Create a timely and profitable buying structure
- Promote inclusion, diversity and equality with the Department
- Promote and generate new ideas across all areas of Retail, promote profitable initiatives and guide their implementation
- Ensure all necessary reports are provided to Senior Management
- Maintain effective stock management systems
- Follow all club operating and administration procedures in a timely fashion
- Undertake any other reasonable duties as requested by the Commercial Director
- Work closely with the Head of Supporter Services supporting the ticket sales operation as and when required
- Manage relationships with all external suppliers, including Kit Partner, placing relevant orders and receiving deliveries.
REQUIREMENTS TO FULFILL THE ROLE
Experience of delivering excellent customer service in a retail environment
Retail Store Management experience
IT and Specialised Systems Training as appropriate
Assertive leader and role model who leads by example
Good Management and Communication skills
Organised and methodical procedures
Strong customer service skills, customer focused and driven
Honest, Trustworthy and Hardworking
Excellent people management skills
To represent Rotherham United Football Club (RUFC) Limited at all times and portray an image to internal and external users of the service that promotes a positive image.
To understand and be committed to equality and diversity, anti-discrimination and inclusion and to respect others' values and beliefs and treats other with dignity and respect.
These duties and responsibilities should be regarded as neither exclusive or exhaustive and the post holder may be required to undertake other reasonably determined duties and responsibilities within Rotherham United Football Club, commensurate with the post without changing the character of the post.
Safeguarding
Rotherham United takes safeguarding very seriously and is committed to ensuring that all children and adults at risk are safeguarded at all times when engaging in Club activities or services.
The club has numerous safeguarding policies and best practice guidelines to support this and expects all employees to adopt such policies and practices at all times.
The club adheres to strict guidelines, policies and procedures when recruiting staff who work with children and/or adults at risk and is committed to ensuring staff receive appropriate safeguarding training suitable to their role/s.
Equal Opportunities:
The post holder's duties must be carried out in compliance with the Club's Equal Opportunities Policy, with the Health and Safety at Work Act 1974 and subsequent Health and Safety Legislation.
More jobs from Rotherham United Football Club
-
Event Safety Officer
Rotherham, United Kingdom - 3 days ago
-
Rotherham United Academy Uefa B Part Time Coach
Rotherham, United Kingdom - 2 weeks ago
-
Head of Retail
Rotherham, United Kingdom - 2 weeks ago
-
Commercial Administrator and Sales Support
Rotherham, United Kingdom - 2 weeks ago
-
Casual Cook First Team Rotherham United
Rotherham, United Kingdom - 1 week ago
-
Academy Scout
Remote, United Kingdom - 2 weeks ago