Service Delivery Apprentice - Maldon, United Kingdom - Maldon District Council

Maldon District Council

Verified Company

Maldon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Vacancy Number MDC001806

Location:

Offering flexible new ways of agile working with the Council Offices based at Princes Road, Maldon available as required.

Expectation to attend the Maldon District Council offices up to 5 days a week for collaborative working, business needs, training, and staff development.

Description:

We are currently seeking motivated and enthusiastic individuals to join our team as a Business Administration Apprentice/s.

This is a unique opportunity for someone who is eager to learn and gain valuable skills and experience in a Local Government Authority setting.

As a Business Administration Apprentice, you will provide essential support to various service departments within Maldon District Council, including Environmental Health, Housing, Revenues and Benefits, Customer Solutions.

This role will also have the unique opportunity to work alongside our Community, Communications and Tourism marketing teams, in particular online.

You will have the chance to work closely with experienced professionals and learn from them while contributing to the smooth running of our departments, and gaining a recognised qualification.

Experience in any of these areas would be desirable however what is essential is that you have:

A strong customer focus
A positive "can do" attitude to help us deliver the highest standards of service for our customers
Good IT skills and the ability to learn new systems quickly
Attention to detail, with good levels of accuracy

About this role:

We in turn can offer:

A supportive and inclusive work environment
Onthejob training and mentoring from experienced professionals
The opportunity to gain a wide range of skills and experience in business administration
Potential for future career advancement within Local Government

This is an exceptional opportunity to be part of a forward-thinking local authority based in Maldon, an area which boasts an enviable quality of life and stunning countryside, yet within easy reach of London.

We promote a professional
work environment with a focus on self-development, innovation, and collaborative working.

As an apprentice for Maldon you will develop within a professional working environment with managers support to enable a focus on self-development, opportunities to develop, room for progression and training.

In this role you will be required to:

Assist with general administrative tasks, such as data entry, filing, and document management
Provide support to different service departments
Help maintain accurate records and databases
Coordinate and schedule meetings and appointments
Assist in the preparation of reports and presentations
Respond to internal and external inquiries in a timely and professional manner
Deliver excellent customer service (Both internal and external)
Ensure strict confidentiality is maintained, and data protection rules are followed
Promote and Support Customer Self Service where appropriate

About the Qualification

The Business Administrator Apprenticeship Standard at Level 3 is a qualification that combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English.

Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.

The minimum duration on the apprenticeship is 18 months, with an additional 3 months for an externally assessed end point assessment.

A total of 21 months plus functional skills if required.

Please click here to view information on the rate of pay for Apprentices

Please note you will need GCSEs in Maths and English, grade 4 and above (minimum grade C or equivalent) to be able to undertake the apprenticeship

To apply:

CVs will not be accepted.

It is Council policy not to respond to applicants who have not been shortlisted for interview. Therefore should you not hear from us within 3 weeks of the closing date, please assume you have been unsuccessful.

In return you will be entitled to participate in the Local Government Pension Scheme, cycle to work scheme, salary sacrifice car lease scheme (if eligible) and will benefit from free parking in the Council Offices car park.

You will also be entitled to discounted local gym membership and payment of one annual professional fee (if applicable). You will also have access to a range of work/life balance policies.

As part of any recruitment process, the Council collects and processes personal data relating to job applicants.

The Council is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

For more information please see the Council's Privacy Notice to understand your rights.

Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, young people and adults and expects all staff and volunteers to share th