Services Administrator - Swindon, United Kingdom - Frankly Recruitment

Frankly Recruitment

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Services Administrator
£11-£12 p/h depending on experience
Starting Monday 20th February for 3 weeks
To provide service support to customers on a temporary, full time basis (Monday through Friday from 08.30 through 17.00)

Key tasks:

To log faults in service management system
To allocate service calls to service engineers via our service management system
To place orders for parts required to carryout service call
To liaise and follow up with Technical Support in relation to escalations

Skills and experience:

Good communication skills, both written and verbal
Confident in receiving and making telephone calls from and to customers and collegues
Proficient in the use of Microsoft Office and service management systems
Excellent data entry and keyboard skills
Ability to use common sense and initiative to resolve issues
Willing to help others