Library Assistants - Queensferry, United Kingdom - Aura Leisure and Libraries

Aura Leisure and Libraries

Verified Company

Queensferry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Organisation:
Aura Leisure & Libraries Ltd.
**Reporting to: Library Service Managers

Job Purpose
To provide a library and information service including ICT access to customers in
accordance with Aura strategy and policy, and work in partnership with Flintshire
Connects customer service.

To support the Library Services Managers, ensuring effective service delivery and
under their direction, to assume responsibility for continuity of the service provided.

The job is specifically concerned with direct customer service provision and
promotion within the local community, including administration of home delivery for
customers who are housebound.

To use the computerised library management system to process orders for new
library materials. Maintaining accurate records of stock holdings, borrower loans and
requests.

Key tasks

To provide a quality customer focused service to all users. Assisting customers to

obtain books, materials and information relevant to their needs. This is achieved by
exploiting a variety of sources including the computerised Library Management
System online and other resources. Researching and answering enquiries or referring
to alternative providers. Assisting PC users to navigate websites, prepare and print
scan or copy documents.

To support reader development, assisting people with their choices and enabling

them to read more widely. To promote and support cultural activities and to support
the Library Services Managers in organising events and delivering children's activities,
school and community promotional visits. Assist the Library Managers in the
organisation and delivery of public ICT training sessions. To be actively involved in the
promotion and marketing of the stock and the service at a local level.

To promote Aura through the planning and delivery of events for all ages, including

weekly Rhymetimes, Digital workshops etc. working in close partnership with other
agencies.

To maintain and exploit library resources, including repair, editing, relocating and

withdrawing stock. To promote stock using displays, and utilising local and national
initiatives. Undertake routine information resource updating and editing of electronic
and printed information.

person. Assist the Library Managers in the answering of in-depth information
enquiries by gathering and collating information as directed.***•To work in partnership with Flintshire Connects service by assisting with customer
payments, servicing cash payment machines on a daily basis, verifying documents,
answering customer enquiries and referring detailed enquiries to the relevant
Customer Service Advisor.

To count, check and submit money for banking and keep comprehensive records

of income. To order and maintain stationery supplies.

To maintain accurate and up to date membership records. The register of members

who receive the home delivery service includes customer profiles which record their
specific reading preferences or information needs. To maintain statistical records and
assist the Library Services Managers in preparing statistical reports as required.

To operate the Public PC network bookings system.

To operate a bookings system for exhibition spaces, learners centres, etc. To confirm
arrangements with exhibitors and training providers using gallery and training suites
and access to museum facilities within libraries.

To be aware of Aura's H&S policy and the responsibility to themselves, other

employees and to the general public. To regularly test fire and smoke alarms in
accordance with Aura guidelines. Organise and manage minor buildings repair and
maintenance.

To work as part of an effective team to_ _support the Library Services Manager in

maintaining a consistent level of service and organising relief cover where necessary.
To represent frontline staff at service development meetings.

Assist in preparing and inputting content for Aura web pages. Collate and input

appropriate information for service social media tools (e.g Facebook)_ _

Select and prepare stock according to customer profile for housebound

customers.

Knowledge and Skills
Providing frontline customer service to library users***Operating a lending service for books and other items using library management
information system. This also involves inputting and updating borrower records and
administering any related charges. Shelving library materials in order in appropriate
sections.

Answering customer enquiries on a wide range of topics, searching & finding
information online or through other library resources. Ensuring that the information
found matches the customer's needs.***Signposting to other departments and organisations/agencies. Especially to
Customer Service Advisor, Flintshire Connects.
Providing customers with IT support
and advice when necessary. Monitoring use of the network, addressing inappropriate
use or unacceptable behaviour, reporting to managers or ICT de