Donor Outreach Coordinator - London, United Kingdom - London Sperm Bank

London Sperm Bank
London Sperm Bank
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
London Bridge


About the company:

London Sperm Bank is the UK's leading provider of donor sperm. We offer a wide range of sperm donors and store around 10,000 donor sperm samples at any given time. We help people wanting to have a family, whatever their circumstances.


About the role:


Job specification:


  • Answer calls received to London Sperm Bank and redirect to where necessary.
  • Begin and follow through with the follow up procedure to convert enquiries into bookings as per the London Sperm Bank SOP.
  • Follow up no shows to semen analysis appointments in line with London Sperm Bank SOP to maintain attendance rates.
  • Complete admin tasks such as scanning to ensure that all enquiries and appointments relevant documentation is accurately and maintained on systems and kept up to date.
  • Knowledgeable of the HFEA Code of Practice regarding donor recruitment, screening and assessment SOP and be able to implement into practice.
  • Actively record and keep notes on relevant platforms and systems.
  • Actively record outcomes of appointments on required platforms to ensure accurate data collection.
  • Provide cover for Donor Outreach Coordinator II, where necessary.
  • Work closely with Donor Coordination Lead to ensure smooth overall donation experience.
  • Assist with relevant department audits as required.
  • Assist with the customer care department if and when required.

Knowledge/Skills/Experience:


  • Previous Sales and Customer and/or Patient facing experience (required).
  • Ability to confidently conduct interviews with potential donors (interpersonal, telephonically, and online).
  • Degree in Life Sciences (desirable).
  • Knowledge of HFE Act and HFEA Code of Practice (desirable).
  • Able to work proactively, effectively, and efficiently.
  • Ability to work independently and as part of a multidisciplinary team.
  • MS Office competent, Salesforce experience (desirable).

Benefits:


  • 24 days' Annual Leave plus public Bank Holidays (based on full time 40hour week) Life Assurance
  • Childcare vouchers
  • Learning opportunities
  • Pension plan
  • Perkbox (benefits and reward platform)

Job Types:
Full-time, Permanent


Salary:
£27,000.00 per year


Benefits:


  • Childcare
  • Company pension
  • Sick pay

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (required)
  • Sales: 1 year (required)

Work Location:
In person

Application deadline: 02/06/2023
More jobs from London Sperm Bank
See all jobs of London Sperm Bank