Senior Service Designer - London, United Kingdom - Amber Labs

Amber Labs

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Service Designer (GDS / Public Sector Essential)

London / Remote UK (Hybrid)

Permanent Role

GDS Experience Essential

The Company

We are a specialist Data and Digital Transformation consultancy focused on supporting our clients in successfully delivering on their digital transformation programmes.

Our aim is to ensure we deliver value from our client's data using innovative approaches that improve their data capabilities, analytics and data governance.

Senior Service Designer -
The Role
Experience with GDS & designing in line with GDS principles

Public sector experience
Preferably would be familiar with Mac & used a Mac in recent roles

As a Senior Service Designer, you will be astute in your ability to build best in class, user-centric services, utilising your experience to define the service solution and supporting the projects at all stages to create and launch it.

You'll work closely with our Service Owners, utilising cloud-based, data-driven practices to provide services that will deliver against our mission.

Senior Service Designer
Key Responsibilities

Taking responsibility for highlevel service concepts and strategies, detailed delivery through to implementation
Manage the quality of execution from the production team
Conduct qualitative design research using ethnographic and participatory methods
Conduct functional analysis and design, working with developers and analysts to recommend solutions and resolve service issues
Communicate and present research and design insights to stakeholders
Be responsible for the quality of all deliverables across a variety of projects

Senior Service Designer

Skills Required:

ITIL experience
GDS Experience
You can demonstrate knowledge of Agile methodology
You can communicate effectively across organisational, technical and political boundaries, understanding the context
You can contribute to the work of the community, building successful teams through understanding team styles and influencing and motivating team members
You can visualise and articulate complex problems and concepts
You can understand users and identify who they are and what their needs are, based on evidence
You can take an overall perspective on business issues, events and activities, and discuss their wider implications and longterm impact

**Interested?