Hybrid IT Support Analyst - Stafford, United Kingdom - Burton Recruitment

Burton Recruitment

Verified Company

Stafford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Due to an ever-increasing workload, our client is actively seeking a talented and dedicated IT Support Analyst / 1st Line Support Advisor to complement their support department on a permanent hybrid basis.

Reporting directly to the Managed Services Manager, key responsibilities will include but not be limited to:

Managing all contact from an online portal, telephone, and live chat in line with Company Service Level Agreements
Providing excellent customer service and experience in line with Company service standards
Ensuring the correct level of troubleshooting & diagnostics is applied to incidents.
Managing incidents request fulfilment & knowledge in line with ITIL framework
Communicate with customers regularly and updating on status, progress, and resolution ensuring service level agreements are reached.

To be considered for this role you must have experience working within a supportive environment, experience working with Microsoft Dynamics 365 would be an advantage.

You will be self-motivated, have excellent communication skills, and ability to work tostrict timelines.

This is a fantastic opportunity to join a corporate, expanding market leader that is offering hybrid working and excellent staff benefits.