Patient Pathway Coordinator - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

Guy's and St Thomas' NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are recruiting a Band 4 Patient Pathway Coordinator to work within the Colposcopy and Gynae-Oncology Department-Surgical Oncology Directorate at Guy's.

This post is 12 months fixed term role.

We are looking for an enthusiastic, dedicated and adaptable individual who has good attention to detail.

The role demands excellent prioritisation skills, problem-solving abilities and a collaborative approach to ensure the smooth and efficient management of booking patients, and tracking referrals, good organisational skills in managing inboxes and phone conversations patient pathways.

They will need to work well as part of a team, be professional and personable at all times, able to multi-task as well as be able to work under pressure.

The Patient Pathway Coordinator will lead the tracking of pathways of patients, bookings and effective utilization of theatres lists.

By working closely with a wide range of clinical and managerial staff, and providing a high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.

The post holder will work closely with the Team, Assistant Service Manager, and clinical teams.

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best-known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research and innovation.

Our vision is to be a world leader in caring for people with cancer - continuously innovating to improve the lives of our patients by treating more patients whilst giving better care by improving their day-to-day experience as well as providing better training and research.

The Patient Pathway Coordinator will lead the tracking of pathways of patients.

The post holder is responsible for providing a high standard of professional and patient-focused service to a range of Trust-wide specialities and will support the function on a day-to-day operational basis.

Key Relationships

The post holder will have regular contact with a wide range of clinical and managerial staff, administrative and clerical support staff at many levels and patients, relatives and external agencies.

3.

Responsibilities:

The duties and responsibilities listed below are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.

Operational

Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
Coordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
Update all enquiries regarding patients' care and/or treatment on a pathway from external Trusts and General Practitioners promptly.
Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
Plan and organise multidisciplinary team meetings.
Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.
Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
Monitor patients on their pathways and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
Action daytoday issues, ensuring resolution and escalating serious issues to management as appropriate.
Escalate any issues and breaches of the Waiting Times standards to the relevant manager in line with agreed escalation procedures.
Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols.
Work within a multidisciplinary team in developing the service in line with departmental plans and Trust corporate objectives.
Ensure that all health records are appropriately trac