Apprenticeship - Global Talent Management Project - Portsmouth, United Kingdom - Ibis Portsmouth Centre Hotel

Description

• Providing efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attending to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintaining strict security procedures to ensure guest confidentiality and safety.
• Providing quality service to the customer by responding to their requests promptly, efficiently and courteously during checkin, checkout and throughout their stay.
• Maintaining control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintaining strict security procedures with credit card transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintaining communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
• Documenting all internal and guest messages, with accuracy, to be distributed according to specified Hotel procedure.
• Making reservations and handling guests' reservations with accuracy and efficiency.
• Maximising sales.
• Attending to other duties as requested by Management and Supervisors
• Ensuring all equipment is kept in good working order and used only for the purpose for which it was intended.
• Being fully conversant with departmental fire and evacuation procedures.
• Assisting with Food and Beverage department duties as needed.
• Providing efficient, friendly and professional service to all guests.
• Leading by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Taking initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.

• Customer Service skills
• Ability to multitask
• Excellent communication skills
• Team working skills
• Ability to cope well under pressure and interact with patience and compassion
• Administration skills
• Computer skills

• 3 x Free bonus break per year for free 2 nights stays at participating Accor UK and Ireland hotels.
• Worldwide discounts at Accor Hotels with your Bienvenue card.
• Trainings
• Free meals on duty
• Uniform