Relationship Manager - London, United Kingdom - KFS Recruitment

KFS Recruitment

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Relationship Manager

Bridging Finance

London

KFS Recruitment are very pleased to be working with a key client of ours, on their search for a Relationship Manager to join the growing business.

You will ultimately be responsible for making sure clients feel valued with the best service and support. you will work closely with the Loan Management team to develop new ways to attract clients and reduce client.

Responsibilities:

Build and improve relationships with customers, key suppliers and partners
Maintaining relationships with Intermediaries
Review company practices to ensure clients get maximum satisfaction
Identify potential opportunities and inform the sales team to follow up.
Educate and inform clients about the company's products, services and special offers.
Attend to client complaints and resolve issues promptly.
Setting customer service goals for team members and helping them reach those goals
Interacting with customers in a timely manner
Maintaining relationships with profitable customers.
Making weekly and monthly reports
Maintaining a detailed list/pipeline of the completed cases and proactively contacting customers

Skills and Experience:

Relevant degree in business administration, marketing or a related field
Three or more years' experience in customer service, sales or a related position
Excellent verbal and written communication skills
Ability to lead and work within a team by having a proactive driven attitude
Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with clients
Exceptional organization skills and a strong work ethic
Proficient use of Microsoft Office software and Outlook
Ability to work in a fastpaced environment working to tight deadlines