East and North Referral Hub Administration Lead - Stevenage, United Kingdom - Hertfordshire Community NHS Trust

Hertfordshire Community NHS Trust
Hertfordshire Community NHS Trust
Verified Company
Stevenage, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

We are looking for an experienced administrator to take on this exciting role as Planned Care Admin Lead within the Integrated Care Co-ordination Hub (ICC), on a fixed term basis.

The post incorporates the management of our existing Planned Care admin team and the Operational admin team.


The team are going through a period of change with a range of digital processes in the pipeline, so you will be highly motivated, forward thinking and enthusiastic in order to deal with the day to day challenges that arise.

You will also need to work in conjunction with different stakeholders across the Trust.


The post holder will be required to provide comprehensive leadership support to the Planned Care administration team (including operational administrators and designated reception staff), identifying training needs, overseeing and co-ordinating the daily running of the team in conjunction with the community specialist service leads.

Whilst being supported by the Business Support Manager, the post holder will be expected to work independently using their own initiative within procedural guidelines, to meet the needs of community specialist services and ensure activity is completed to a high level and within the agreed KPI's.

The post holder will work with community specialist service leads to resolve issues, review changes and manage improvement processes.


The post holder will support the ICCC management team in all aspects of business planning and administration, providing reports, escalating issues and identifying areas for team development.

A big thank you for considering joining us at Hertfordshire Community NHS Trust
You'll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

The East & North Integrated care Co-ordination Hub manages referrals into a number of HCT community clinical services.


The efficient management of incoming referrals is essential in supporting the community based teams to prevent their patients from being admitted to hospital.

The Administrators are supported by admin leads and deputy admin team leads, whose key role is to supervise and co-ordinate the daily running of the team in liaison with the Team Lead


The post holder will be expected to manage a variety of IT systems to ensure sufficient cover for all services the team supports, equipment is ordered in a timely manner and performance is completed to a high standard.

See attached job description for full details


Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19.

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