Key Account Support Assistant - Manchester, United Kingdom - British Engineering Services Group

British Engineering Services Group

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our mission is to make Britain a safer place. If you want to work for an 'Award Winning Company' that leaves nothing to chance, it's a no brainer, British Engineering Services is the place for you
We are an independent Engineering Inspection business with superb head offices in central Manchester.

We have over 400 highly skilled Engineer Surveyors and Engineering Consultants across the UK and Ireland who inspect, test and report on industrial machinery from coffee machines to tower cranes in order to keep the UK safe.

We have over 160 years' experience and are proud to have evolved into the successful company we are today, everything we do has been tried and tested.

Year on year we invest in our people, systems and infrastructure and will continue to do so for generations to come.

What will I be doing?

As Key Account Support Assistant, you will support our Key Account Support Managers by providing administrative support, helping to maintain and develop our portfolio of customers.

Reporting to the Key Account Support Manager, you will use your exceptional coordination skills to action all contract changes, and update relevant systems and agreements.

You will be both inquisitive and numerically minded, utilising information available via our CRM system and pricing teams to investigate, calculate and process customer renewal and bespoke charges.

As a member of our Customer Service Team you will support our customers with all queries relating to updating contracts and agreements, service, renewals and invoicing, compliments and complaints.

You must offer both a customer and commercial focus, with a natural ability to build and maintain relationships both internally and with customers.

Other responsibilities may include;

Support Key Account Managers with all administrative processing for nonstandard, large and complex contracts
Create and maintain all customer details on CRM, ensuring that all information is available and accurate
Complete all administrative tasks relating to contract changes
Process all customer renewals
Calculate all bespoke charges, using information available via our pricing schedules and CRM systems
Manage all customer queries in an efficient, courteous and timely manner through to resolution
Work with our Sales, Customer Service, Credit Control, Engineer and Scheduling Teams to ensure that our customers receive the best possible service

What experience do I need?

Our team consists of the BEST Key Account Support Assistants, we should know, we trained them You don't need heaps of experience, just the right attitude, aptitude and appetite for what we do; Keeping Britain Safe.

Ideally, you will offer:

Experience providing administrative support to a team, ideally supporting a sales or account management function
Experience working with in a customer service environment Knowledge of CRM
The ability to use excel to manipulate data (merge spreadsheets, vlook ups, pivot tables etc.)

What makes British Engineering Services a great place to work?
We genuinely care. It's basic, human instinct that runs through every person that works at British Engineering Services. Knowing we always do the best job we can with absolutely no compromise means everything.

If you work for us, you will get the below and, so much more:

2+ weeks training and a really fun team
Development opportunities across the business
We offer a flexible working approach, with a split between office based and home working available (you must have suitable wifi, and provide your own office set up at home)
Amazing offices in the heart of Manchester city centre (with free barista coffee and cute office dogs)
Discretionary annual company bonus and yearly salary review
Shiny new Surface Pro
Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts
The support of a superb employee assistance programme
A competitive salary (starting £20,000)
Up to 10% pension

We want to inspire everyone to see how important safety is and we expect the same from our people.

And if you're on the same page as us about that and you've got the right skills, experience and attitude, you'll fit right in.

Simple. We're all about diversity and inclusion and that means we want our people to be themselves. We're delighted to be an equal opportunities employer and that will never change

**British Engineering Services, making Britain a safer place.