Patient Pathway Team Leader - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Verified Company

Oxford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The post holder will be responsible for supporting and leading a team of administration staff to provide a quality service which is efficient and effective in the delivery of the patient pathway experience.

The post holder will act with autonomy for the day to day management of the administration staff within their remit.

You will lead and mentor the administration team to ensure an excellent level of customer service.

The post holder will be expected to form strong working relationships with the Management Team, Clinical Leads and Corporate departments.

They will also liaise closely with patients, carers, GP's and other external Trusts.

The post holder will be responsible for:

The day to day service management of the teams across four sites with particular responsibility for managing the delivery of patient care in line with the National and local targets and audit requirements.
Providing first line management for the administration team across four hospital sites.
Leading the team in order to provide a high quality administration service to all patients.
Monitoring the performance of admin processes within the team to ensure any issues with workload are identified and action taken in a timely manner.
Work with the Elective Access and clinical team to identify any capacity issues and making sure all clinic capacity is fully utilised.
Working with the Elective Access team in supporting the delivery of performance targets including monitoring activity and capacity and liaising with the Patient Access & Administration Manager/Elective Access Manager on any areas of concern.
Managing and developing the outpatient pathways in order to ensure continuous improvement. Ensure that robust processes are in place and that these are communicated effectively to all staff.
Working closely with the Patient Access & Administration Manager to provide strategic direction and leadership to ensure the continual development of the service.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Responsible for the management of the clinical administration team providing training and support including leading team meetings and 1:1's.
To recruit new staff to the team making sure that all staff have regular appraisals and deal with any formal disciplinary meetings.
Oversee the administration team when covering for absences and allocating the workload in order to provide a consistently high level of service.
Monitor and take appropriate action to deal with poor performance when necessary following the Trust policy.
Represent the service at various meetings as required to ensure that the outcomes and actions of these meetings are communicated back to the team appropriately and in a timely manner.
Meet regularly with the Administration Manager to discuss current waiting time capacity issues and contribute to continual review of pathway mapping.
Promote good team working, act as a mentor to staff within the team. To be proactive in developing initiatives to promote staff engagement and customer care.
Ensure that accurate records are kept on erostering of annual leave, sickness and any other special leave.
Ensure that there is secretarial cover for governance meetings and that all relevant paperwork is prepared and distributed in a timely manner.
Ensure that all Return to Work Meetings following sickness absence are completed in a timely manner and are recorded appropriately.
Promote innovative, modern methods of working, adhering to data protection legislation, monitor and assess the ongoing needs for the administration services within all areas and develop innovative approaches to ensure these needs are met.
To participate in the design and implement departmental policies (SOP's) to ensure the department runs efficiently.
To carry out team 1:1's on a regular basis and develop and personal development plan (PDP) with the administration staff to ensure training and development needs are adequately met.
To evaluate staff performance against PDP's, taking appropriate action to ensure that staff abilities and aptitudes are developed, and potential maximised in accordance with Trust Policies.
To perform annual appraisals for all administration staff in accordance with Trust protocol.
Ensure all staff is up