Customer Service Executive - Haywards Heath, United Kingdom - Reset Recruitment

Reset Recruitment
Reset Recruitment
Verified Company
Haywards Heath, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Executive

Location:
Haywards Heath

Salary:
£21k - £24 + Company benefits

Hours:
Mon-Fri 9am-17.30pm (Office based)

Free parking on site


Do you have call centre and customer service experience and want to work for a busy and friendly organisation that offer amazing training? If so, I have a great role working for an insurance organisation that are looking for bright and personable individuals that want to carve out a career within the organisation based in Haywards Heath.

You must have a background within a telephone based environment and be highly customer focused, with great communication skills.


The role is a varied role dealing with incoming queries, focusing on pet insurance, dealing with customer service, sales quotations, and administration.

You will professional, self-motivated and thrive in a busy working environment.


Responsibilities:


  • Answer and resolve customer queries.
  • Policy administration.
  • Proactively follow up insurance enquires and quotations.
  • Ensure the CRM system is updated accurately.
  • Gaining a comprehensive knowledge and understanding of company products.
  • Identify trends and areas for improvement.
  • Ensure company and regulatory policies are adhered to.
  • Proven customer service, contact centre background.
  • Great communication skills and great attention to detail
  • Good IT skills and have used CRM systems.
  • Passion for animals and pets.
  • Confident and personable with a strong work ethic.


This is a great opportunity to join a thriving and exciting organisation where you will be an integral part of a successful team.

To be considered please send your CV in ASAP.


Job Types:
Full-time, Permanent


Salary:
£21,000.00-£24,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Onsite parking
  • Private dental insurance

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Haywards Heath,

West Sussex:
reliably commute or plan to relocate before starting work (required)


Education:


  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (required)


Work Location:
One location

Reference ID: 1478
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