Customer Service Advisors - Chippenham, United Kingdom - Holman

Holman

Verified Company

Chippenham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people.

Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better.

To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other.

We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported.

It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck.

To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement.

Below is a brief overview of these programs (programs may vary by country or worker type):

Health Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings Accounts

Employee Assistance Program

Retirement Plan

Paid Time Off

Tuition Reimbursement

You will be expected to come into our Chippenham office on a Monday and Tuesday. The rest of the week will be working from home.

The shifts are on rotation pattern that will rotate on a monthly basis:
7:00am - 3:30pm - early shift
8:00am - 4:30pm - middle shift
10:00 - 7:30pm - late shift

Principal Purpose of Position:

Take incoming calls from customers who wish to organise service, maintenance and repairs for their company vehicles
Receive calls from customers who have broken down
Organise and book service, maintenance and repairs with the appropriate suppliers
Ensure that recovery vehicles are organised promptly
Organise courtesy vehicles or make first arrangement for rental vehicles
Schedule other ancillary services as required
Keep customers and other interested parties informed of progress
Escalate any concerns to the department Team Leader
Ad hoc tasks as required by the business

Education and/or Training:

A good general level of education is required

Relevant Work Experience:

Experience of working within a customer service related role is essential, ideally in a service or contact centre environment
Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations
Comfortable working to targets and deadlines
Experience in the motor industry is desirable, but not essential

NO AGENCY CV'S WILL BE CONSIDERED

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924.

The Holman story began nearly a century ago as a single Ford dealership in New Jersey.

Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Guided by its deeply rooted core values and principles, Holman is continuously Driving What's Right.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.