Implementer - Dudley, United Kingdom - nGeneration Limited

nGeneration Limited
nGeneration Limited
Verified Company
Dudley, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Profile - Implementer
nGeneration provide IT Services and Solutions to the Hospitality, Leisure, and Retail Industry; further information can be found at


Key Objectives

The Implementer role is responsible for the implementation of customers IT and EPoS systems as well as
coaching and training of the end users, in line with multi customer business-as-usual activity involving installs,

moves and changes (IMAC) and or customer project rollouts.

Summary of Main Responsibilities and Activities

  • Conduct thorough
    preparation checks prior to attending sites.
  • Attend customer sites in line with your schedule of works to conduct
    implementation services.
  • Conduct system
    coaching and training in line with the specification of the customer IT solutions.
  • Provide
    Go Live Support to the management and staff of the site.
  • Act as
    coordinator of all third parties on site.
  • Complete all sitespecific
    documentation to include site sign off and report site issues to Project Control
  • Build excellent
    customer relationships whilst on site.
  • Comply with all
    company business processes and procedures.
  • Conduct
    other tasks as may be required from time to time.
  • Full UK Manual Driving License
  • EPOS Experience
  • Hospitality IT Experience
  • Customer Service Skills
  • Understanding of IT Hardware
  • Willing to travel
-
ABOUT THE COMPANY_


nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.

nGeneration also boasts a '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing.

All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.


Working Away:


You will be required to stay away overnight when the time to attend site is early ,or, when the site is a significant distance from your home, or, when you are required to work in a specific geographical area for a consecutive number of days.

The company will centrally arrange, and book accommodation and overnight subsistence can be claimed via the company expense procedure.


Job Type:
Permanent.


Salary:
£25,214.00 per year


Benefits:

Company car

On-site parking


Schedule:
8 1/2-hour shift


Supplemental pay types:
Bonus scheme
-
APPLY TODAY_


If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


Job Types:
Full-time, Permanent.


Contract length:
Permanent


Pay:
£25,214.00 per year


Benefits:


  • Company car
  • Company pension
  • Onsite parking

Schedule:

  • 8 1/2hour shift

Supplemental pay types:

  • Bonus scheme

Work Location:
On the road
.


Pay:
£25,214.00 per year


Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Experience:

- customer service: 2 years (preferred)

  • Hospitality: 2 years (preferred)
  • IT support: 2 years (preferred)

Licence/Certification:

  • UK Manual Driving Licence (preferred)

Work Location:
On the road
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