Medical Secretary/reception/admin - Halesowen, United Kingdom - Alexandra Medical Centre - Halesowen

Description

MEDICAL SECRETARY / RECEPTION / ADMIN

20 HOURS PER WEEK

ARE YOU LOOKING TO JOIN A FORWARD LOOKING PRACTICE WITHIN A SUPPORTIVE TEAM?..
Then this could be the opportunity for you:20 Hours per week - Over 5 days -
Must have flexibility in hours of working to support when needed. Terms and conditions of employment will be discussed at interview.

We are looking for a well-motivated individual with good skills to become part of our team within our ethos of
'working smarter not harder being motivational and supportive across the whole team.

Located in Halesowen, we currently provide care to just over 3,000 patients and it is our hope to continue to grow the list size in the future.

We are also rated 'Good' by the Care Quality Commission.





JOB TITLE:
MEDICAL SECRETARY / RECEPTION /ADMIN




REPORTS TO:
PRACTICE MANAGER




HOURS:
20 hours per week

Job summary:


The purpose of the role is to:

• Support GPs with Medical Secretarial duties to include patient referrals, liaising with other agencies with regard to patient appointments / queries and any other secretarial duties deemed as part of this role.
• Dealing with the patient electronic referral service via EMIS on a daily basis, monitoring referrals and dealing with responses from advice & guidance referrals to bring to attention of the referring clinician, documenting appropriately.
• General assistance to the overall practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of admin support in relation to the practice manager, clinical staff and other members of the practice team
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies underpinning the preparation of practice prescription requests.

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the Practice Manager/ Reception Supervisor, dependent on current and evolving practice workload and staffing levels:

• Booking appointments on behalf of our patients on EMIS Medical system
• Booking patients in on the appointments screens and maintaining patient flow
• To ensure telephone is answered quickly and efficiently, our ideal standard being within 6 rings.
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Taking messages and passing on information using our EMIS tasks system
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Scanning of hospital letters/correspondence in to EMIS Medical System on daily basis
• Running the NHS health check callin ensuring that HCA NHS Health Check appointments are booked at least 2 weeks in advance
• Taking mail to post office on a daily basis in the absence of other staff
• Playing your part as a member of the practice team in keeping the Secretarial /Reception area/ Admin area and overall practice premises tidy.
• Any other duties deemed appropriate to your job role, by the Practice Manager or GP Partners.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the postholder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential, this applies to your time spent working in the Practice, and also applies should you leave the Practice in the future.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, and the practice infection control policy and publis