Case Management Assistant - Leeds, United Kingdom - Medical Protection Society

Medical Protection Society

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hyrbid (Leeds)

Salary £21,812 £26,48
Generous matched pension scheme
Annual bonus scheme up to 10%
Private Medical Insurance
Health Care Cash Plan
25 days annual leave (plus flexible bank holidays) and the option to buy or sell up to 5 days
6x salary death in service
A personal GP service enabling you to get a video consultation with an NHSregistered private GP
Employee Assistance Programme
A range of shopping discounts

We have 2 exciting opportunities for
a Case Management Assistant to join our Member Cases & Claims department here at MPS, based in either Leeds or London

We are recruiting for 2 fantastic people to join us on a fixed term contract for 12 months.

This role will involve supporting the provision of excellent case handling services for our members ensuring that we provide fair treatment, and outcomes.

You will be assisting the file handlers in managing a case load of non-claim files, working closely with the wider case handling team to ensure excellent member service is provided.

If you are someone who loves speaking to people, wants to work with autonomy, and has excellent organisational skills, this could potentially be the role for you

This role sits under MPS' 'Hybrid Persona' meaning there will be a blend of home and office-based working, to suit you and the needs of the business.

This is typically 1-2 days per week on-site.

Main Responsibilities

Assist and advise members where possible to ensure an efficient member service, escalating technical or advice matters as required
Support the management of informal complaints / expressions of dissatisfaction to achieve first touch resolution for our members
Deal with the post side of the role
Support & Assist members over the phone
Progress to support with more complex tasks
Outstanding oral, written, and interpersonal skills
Will have some experience speaking to people over the phone
Manage difficult conversations
Excellent attention to detail
Great Multitasker

Diversity and Inclusion
What's important to MPS is that our people live our values of Member First, Ambitious, Determined and Empowered.

If you have any questions about any advertised role and how we can support you, please contact our Recruitment Team.

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Salary:
£21,812.00-£26,485.00 per year

Benefits: