Evening Admin Assistant/receptionist - London, United Kingdom - METANOIA INSTITUTE

METANOIA INSTITUTE

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Evening Administrative Assistant/Receptionist

Salary:
£21,225 pro rata, per annum.

Hours: 15 hours per week

(Tuesday to Thursday), 5.00pm to 10.00pm)

Plus additional 8 hours of administrative support which can be spread throughout the week or organised to suit the applicant.

Location:
Metanoia Institute, 13 Gunnersbury Avenue, Ealing, London, W5 3XD

Responsible to:
Clinical Director

Type of Employment:
Permanent

Main purpose of the job
Metanoia Institute is a busy and thriving Higher Education Institute offering training and clinical services.

The role is important within the Institute as it is the first point of contact for internal and external stakeholders.

As an Evening Administrative Assistant/Receptionist you will be the first point of contact for our customers, you must have excellent customer care skills, great communication & organisation skills, be able to prioritise effectively and work under pressure in a busy, customer facing environment.

The position holder will have experience of providing an excellent standard of customer service in a customer focused environment. You should be a good team worker and be able to be calm and professional in high pressure situations, as it can be extremely busy

Person Specification
The role requires the position holder to have exemplary people skills; professional telephone manner; and excellent attention to detail.

A good knowledge of EPOS is desirable, together with a confident Microsoft Office skill set.

Key areas of responsibility

Reception

To answer all incoming calls through the switchboard and deal with queries
To answer all incoming calls on the dedicated MCPS line and deal with queries
To greet all visitors to the building.

Administrative

Assist in the administrative tasks of filing, photocopying and faxing.

2 To receive monies from practitioners and record the same.

To enter research data

Security

To ensure that all rooms are checked prior to exit from the building, switching off lights and portable appliances.

To ensure that procedures are carried out in the event of an emergency to ensure for example:

safe evacuation of the building

- contacting emergency services
- contacting General Manager/member of senior management team

To ensure that all final exit doors are locked when all practitioners and visitors have left the building.4. To set alarm systems.
General
To ensure kitchen is clean and ready for immediate use for the following morning.
To carry out any other reasonable task that may be required.
To work as a member of the MI research center team
To be an active representative of Metanoia.
To work in accordance with Metanoia's Equal Opportunities Policy, Codes of Ethics and Professional Practice, Complaints Procedures and Health and Safety Policy.

Other Duties

Any other duties as may be reasonably required.

PERSON SPECIFICATION

Essential Highly How Assessed

Desirable

Qualifications
High standard of general education CV
Certificates

Experience
Experience of working as a receptionist Supporting
Statement

Experience of lone working CV
Interview

Reference

Skills
A good understanding of MS Office systems, and the Supporting ability to use Excel Statement
CV

Knowledge of other IT systems e.g. websites and internet Interview access. Reference

Knowledge
Ability to work independently and manage reception services.

The ability to maintain a high standard of work at all times. Supporting
Statement

The ability to communicate in a professional and welcoming manner appropriate to the situation CV

The ability to build and maintain effective working Interview relationships at all levels Reference

Personal knowledge of the higher educational system

Attitudes and Values
An understanding of the data protection act as it Supporting applies in an academic and/or Statement therapeutic setting. CV

Interview

A commitment to excellence in customer service.

An understanding of and commitment to equal opportunities.

Job Types:
Part-time, Permanent

Part-time hours: 15 per week

Salary:
£21,225.00 per year

Benefits: