Tenancy Management Adviser - Islington, United Kingdom - Recroot Ltd

Recroot Ltd

Verified Company

Islington, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Recroot are looking for a Tenancy Management Adviser to join our client based at Islington Council.

We need 2 full time and 1 x 0.5 post cover - each 6 months. Hybrid working available after initially trained satisfactorily.

Key responsibilities The Tenancy Officer

Targeted Tenant Services will be a skilled practitioner in the provision of holistic and personcentred tenancy management services across the borough.

The Targeted Tenant Service will offer:
- a borough-wide duty and emergency tenancy management and casework function, delivering more complex 'on-the-day' tenancy services where necessary
- a Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy
- a range of proactive interventions to identify and address resident needs at an earlier stage - including targeted visits to those at risk of poor outcomes
- oversight and management of tenant-related work associated with voids and new lettings
- appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure Post-holders will be based in one of four teams offering the services described above:

3 Locality-based teams (North, Central, South)
1 boroughwide 'ontheday' duty team Postholders will be encouraged to develop expertise in a particular area of tenancyrelated specialism and will be expected to work flexibly across the Service as required. Postholders will deputise for Team Managers as appropriate.
Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience
Establish and maintain expertise in the range of tenancyrelated matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service. In particular, to take the lead in developing expertise in areas of specialism
Provide housing and tenancyrelated advice, interventions and services directly to council tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same. Ensure that demand for the service is managed effectively and that unnecessary, wasteful demand is minimised
Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.

Job Types:
Full-time, Part-time, Temporary contract, Fixed term contract

Contract length: 6 months

Part-time hours: 20-35 per week

Salary:
£19.06 per hour

Schedule: