Full Time Receptionist - Wakefield, United Kingdom - Kayes Hotel Ltd

Kayes Hotel Ltd
Kayes Hotel Ltd
Verified Company
Wakefield, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Full time
Description
To ensure the highest possible standards of customer care are provided through professional, efficient, friendly service to customers enhancing customer satisfaction


To promote a helpful and professional image to the customer and give full co-operation to any customer requiring assistance, with a prompt and caring helpful manner.

To maintain a clean and tidy reception.

To check 'in' and 'out' guests following standard operational procedures.

To post charges.

To balance and cash up.

To answer the telephone and direct calls to the relevant department

To maximize occupancy at the best possible rates.

To assist management with administration.


To be fully aware of the Hotel services and products and attractions in the surrounding area and promote at every opportunity, i.e.

Restaurant, Leisure, Charlie Bar etc.

To pass on any complaints, compliments and suggestions to the Management.

To give full co-operation to colleagues by good communications at all levels, by attending briefings and meetings and passing on messages.

Attend training sessions if required to do so.

Have pride in your area and a high level of commitment.

To establish and anticipate guests needs and wherever possible to enhance quality

service and in turn enhance customer satisfaction.

Be friendly and deal efficiently with all booking agency staff to build a mutually

beneficial relationship, creating good feeling and confidence, in our staff and the

product we sell.

To report any maintenance or hazards.

To employ efficient working methods, do not waste materials, use equipment and

materials correctly, maintain equipment and materials in good order, conserve energy

whenever possible. Take pride in your work, yourself and your presentation. Keep

your work area clean and tidy, do not create hazardous situations. Leave equipment

safe and clean after use. Be fully aware of FIRE EVACUATION PROCEDURES

and adhere to other legislation i.e. COSHH, FOOD HYGIENE, HEALTH AND

SAFETY LICENSING etc.


Salary:
From £10.42 per hour

Expected hours: 37.5 per week


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • 8 hour shift
  • Holidays
  • Weekend availability

Supplemental pay types:

  • Loyalty bonus

Ability to commute/relocate:

  • Wakefield WF" 6PW: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:


  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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