IT Support Engineer - Lisburn - Exact IT Resources

    Exact IT Resources
    Exact IT Resources Lisburn

    3 days ago

    Description

    Technical Support Engineer (Software)

    Northern Ireland (Primarily office based with some remote working)

    Our growing client are a specialist software company. There are multiple roles available for a new team based out of their NI office. In this exciting role, you will provide expert technical support for their specialist platform.

    Key Responsibilities:

    • Handle high-priority support cases with appropriate urgency and professionalism
    • Troubleshoot and support web applications
    • Write and optimize SQL queries to investigate customer issues and analyse platform behaviour
    • Monitor and respond to support tickets within established SLA guidelines

    Does this sound like you?

    • Strong customer service skills
    • Strong SQL proficiency
    • Understanding of web technologies e.g
      • HTML, CSS, and JavaScript
      • Browser Developer Tools
    • Experience of working in the FS Sector and/or Financial applications is desirable
    • Some exposure to Messaging would be advantageous but not essential

    If you would like additional information on this opportunity please contact Stephen Ingram directly on

    Contact:

    Email :


    #J-18808-Ljbffr

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