Clinical Advisor - Taunton, United Kingdom - Herts Urgent Care
Description
When patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service to over three million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest.
HUC is thriving, and continued growth has enabled us to expand and diversify our service offering.The role of a 111 Clinical Advisor plays an important part of our operation and if you are ambitious there are lots of opportunities for you to develop your skills and explore other avenues within our organisation.
As a 111 Clinical advisor you will answer telephone calls directly from the public and health care professionals, directing the caller to the most suitable service to meet their needs.
To be considered for this role we would expect you have:
- To be a registered nurse, paramedic a minimum of 1year front line experience
- The ability to Carry out complex clinical triage, providing assessment, advice, and information patients
- Excellent communication skills and want to help and make a real difference to people's lives
- Confidence to handle a variety of calls with empathy
- Competency with IT with proven keyboard skills
- A passion for providing fantastic customer service
- The ability to follow processes and procedures
- Reliability and punctuality
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