Client Advocacy Consultant - Chatham, United Kingdom - Siemens

Siemens

Verified Company

Chatham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Brightly Software

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability.

Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world.

Find out how far your passion can take you.

About the Job
We are seeking a Client Advocacy Consultant to join our team.

You will develop and maintain positive relationships with clients, building trust and rapport, and conducting regular check-ins with clients to identify any areas for improvement.

You will analyse client data to identify trends and develop strategies to improve client satisfaction.

We aim to retain clients by making Brightly their Enterprise Asset Management software of choice.

You will work closely with clients to prepare and deliver short, medium and long term plans to ensure the successful use of Brightly EAM.

This is a remote role, predominately working from home, with travel to customer sites as required and occasional travel to our Chatham office in Kent.

What will you deliver?

Communications:

Facilitate regional user groups
Contribute to regular newsletters and disseminate information directly to clients

Targeted Client Assistance:

Identify clients at potential risk of leaving Brightly and initiate a plan for minimising this risk
Provide hands on assistance to clients and arrange upskill sessions as necessary
Present options to clients for dealing with specific issues
Preparing Success Plans
Interrogate and interpret data, making observations / recommendations for operational improvements
Work with clients to undertake analysis of short, medium and long term requirements
Create action plans and undertake quarterly updates of plans and annual reviews
General
Take ownership for developing new initiatives and contributing to the development of client advocacy, whilst working with other teams to ensure success

What will you bring to the role:

Detailed knowledge / experience of local government infrastructure business
Sound technical skills such as writing SQL and extracting / presenting data e.g. such as using Tableau or Power BI
Excellent communication and interpersonal skills, with the ability to build positive relationships with clients and internal teams.
Strong analytical and problemsolving skills, with the ability to identify and address client concerns.
Able to summarise and present options in an unbiased way
Able to work on your own initiative within a framework set out for the team
Able to analyse data and provide practical recommendations to the client

What makes you standout:

Able to relate to clients and engender their confidence

If you are passionate about customer service and have a strong track record of building positive relationships with clients, we encourage you to apply.

We offer a competitive salary, a dynamic work environment, and opportunities for growth and development within our organisation.

The Brightly culture

We're guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception.

We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive.

Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all.

That brighter future starts with us.

Li-Vp1

Brightly

Organization:
Smart Infrastructure

Company:
Siemens plc

Experience Level:
not defined

Full / Part time:
Either