Administrative Assistant - Dundee, United Kingdom - Hawkhill Medical Centre

Hawkhill Medical Centre
Hawkhill Medical Centre
Verified Company
Dundee, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are looking to expand our Administration Team and are seeking enthusiastic, motivated people to join our friendly Practice who are committed to assist in providing the highest quality of care to our patients

You must have good oral and written communication skills, and knowledge of general office duties. General Practice experience is desirable but not a necessity; you should have a desire to develop your skills.

You will join the Administration Team to support the Clinical Staff of Hawkhill Medical Centre. Please see job description for other requirements.


Application Forms available on request

Hours of work will be:
Monday to Friday - (Rota)

Week - 08:00 - 16:30

Week - 09:30 - 18:00


_(may change due to business requirements)_

JOB DESCRIPTION

Job Title:
Administrative Assistant


Reports to:
Practice Manager


Hours: 37-hours (full-time) - Monday to Friday (Rolling Rota)


Job Summary:
To provide administrative support and services to all members of the Practice Team.


Responsibilities:
Will include the following and depending on the post holder's skills, duties may be allocated to individuals.

  • Ensure all GP and Hospital correspondence is scanned and filed in relevant patient's computerised records
  • Ensure all clinical records, including computerised records, are returned to Practitioner Services for any patients who are deceased, removed or transferred out from Practice List
  • Ensure New Patient Registration and Change of address forms are completed correctly and input on to database where required
  • Assist with production of repeat prescriptions in accordance with Practice Policy
  • Assist with the input of accurate data on the Practice database in accordance with Practice Policy e.g. summarising of medical records
  • Take calls from patients concerning appointments, home visits, enquires, messages for clinical staff
  • Provide Reception services at the front desk including enquiries and minor complaints
  • Arrange future appointments for patients
  • Advise GPs, Nurses and other Clinicians and Therapists of any cancelled or rescheduled appointments or DNA (did not attend)
  • Accept patient requests for repeat prescriptions and issue previously ordered prescriptions to patients
  • Assist with a neat and orderly filing system
  • Record details of all mail sent out from Hawkhill Medical Centre and take mailbags to the Post Office
  • The post holder will from timetotime be required to perform duties other than those given in the Job Description for the post. The particular duties and responsibilities attached to the post may vary from timetotime without changing the character of the duties or the level of responsibility entailed.

Confidentiality

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outline in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Practice Staff and other Health Care Workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other health care workers or the business of the Practice may only be divulged to authorised persons in accordance with Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety
The post holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, the Practice Health & Safety Manual, and the Practice Infection Control Policy and published procedures


This will include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a ways that manages risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Actively reporting health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role
  • Undertaking periodic infection control training (minimum annually)

Equality and Diversity
The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent w
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