Claims Assessor - Peterborough, United Kingdom - Diligenta

Diligenta

Verified Company

Peterborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
From £21814-£27267

Who are Diligenta?:

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations.

A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity:

Due to internal progression, Diligenta now have an exciting opportunity for a keen and driven individual to take on.

In this Claims Assessor role you will be expected to effectively assess claims in areas such as Income Protection, Critical Illness, Permanent Total Disability and Death Claims.

You will also be expected to make fair, correct, and efficient decisions whilst hitting company targets.

You'll be:

Expected to make admittance and medical decisions and make recommendations within admittance authority for declines / terminations / misrepresentation
Proactively managing a nominated portfolio of claims
Liaising with claimant(s) throughout the claims process and thoroughly investigate all claims, requesting and using appropriate medical and other evidence to assess the claim proactively within the agreed service standards
Making recommendations to develop innovatively the Company's claim philosophy and protocols
Providing authoritative technical support to the Risk Claims administration teams
Have proven experience in at least one of Income Protection, Waiver of Premium, Critical Illness, Permanent and Total Disability and Death Claims assessment
Can display an excellent telephone manner with the ability to deal with anxious distressed and sometimes angry customers
Have strong Microsoft and general PC skills
Can show a proven ability to make admittance, declinature and medical decisions and make recommendations within admittance authority

The Perks:

25 days holidays + 8 bank holidays
Discretionary annual bonus
Company pension scheme membership
Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
Access to our Confidential Helpline is available to be used by you and your family
Develop your career through a wider global organisation of the TCS family