Customer Service Advisor - Cardiff, United Kingdom - Yolk Recruitment Ltd

Yolk Recruitment Ltd

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Cardiff

Sector:

Office Support & HR

Job type:

Permanent

Salary:

Up to £20280 per annum + Quarterly Bonus

Contact:

Chelsea Campbell

Job ref:

BBBH30593_

Published:

about 4 hours ago

Expiry date:

23 March 2023

Customer Service Advisor

Yolk Recruitment are excited to be working with global Health care Solutions provider, to find a confident and driven Customer Service Advisor to join their team in Cardiff.

They have 90 years in business and operate in 32 different countries and territories with the ideal of "doing well by doing good".

They are a highly motivated and diverse team who are dedicated to supporting their customers.

What you'll be doing?

This is an excellent opportunity for a Customer Service Advisor to join a successful and growing Health care Solutions Provider in Cardiff.

You will work to support customers as the first point of contact for any queries or issues they are having with products.

You will also:

Assist in handling various complex queries from customers
Ensure excellent customer service is provided to all suppliers, clients and customers through relationship building
Ask probing questions, to obtain as much detailed information as possible regarding any issues or repairs needed
Directly support in coordinating repairs and engineers to resolve any problems
Complete worksheets and invoices for engineers out at repair appointments
Process orders for new or spare parts when needed
Ensure all systems and databases are accurate ad kept up to date at all times

What you'll bring to the team?
As a friendly and confident Customer Service Advisor, you will have previous experience within customer service and excellent communication skills with people on all levels

You'll also have:

Confidence in handing difficult or complex queries and requests
A keen eye for detail and strong organisational skills
Excellent written and numerical skills, and exceptional IT skills, including in Microsoft office.
The ability to prioritise your own workload and manage your time effectively

And here's what you'll get in return:
As a Customer Service Advisor, you will receive a salary of £20,280 + Quarterly Bonus, alongside:

25 Days Holiday + Bank Holidays + Opportunity to buy additional days
Hybrid Working and Easily Accessible Public Transport Links

Monday

Friday hours, with no evenings or weekends
Various Health and Wellbeing schemes, including Gym Membership, Cycle to Work Scheme and access to various apps
Life Insurance + other great benefits

**Are you up to the challenge?