Scan Assistant - Alton, United Kingdom - Window to the womb

Window to the womb
Window to the womb
Verified Company
Alton, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Reporting to the Clinic Manager, the role provides the vital link between the sonographer and the family, ensuring that from the moment the family arrives, their experience is optimised and the relationship with the customer is fully developed.

We are looking for an individual with the confidence, experience, charisma and ability to build strong rapport with our families.

No technical experience is required and training will be provided.
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This is a flexible Zero contract role, you will receive a rota each month confirming the days we would like you to be available. Your Shift times will be confirmed for you the day before. We require someone committed and flexible to join the team._


You will spend your working time helping to introduce parents to their unborn baby for the first time; it really doesn't get any better

Key tasks and responsibilities:
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Relationship BuildingTo build rapport and a strong relationship with the customer and their family ensuring that their experience is smooth, enjoyable, informative and relaxing. To support the sonographer throughout the scan process allowing them to concentrate on the technical aspects of capturing amazing images. To work in close partnership with the sonographer and a small team of staff ensuring that the customer receives the correct information in a relaxed, non-threatening and informative way.
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Handling difficult situations To deal with customers with compassion and sympathy as the primary objective. To ensure that the customer is 'nursed' through the process of communicating with the sonographer. To ensure that relevant paperwork is completed thoroughly
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Hygiene and comfort To clean down the key equipment at the end of each trading period and to generally ensure that the clinic is spotless at all times
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Selling To look for and capture upsell opportunities throughout the customers visit including additional scans, upgrades and extra merchandise sales
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Administration To handle basic administration tasks and to be reasonably computer literate
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Other duties To be prepared to take on other duties and responsibilities within the clinic as required, including reception.

Work remotely

  • No

Job Types:
Part-time, Permanent, Zero hours contract


Salary:
£9.50-£11.00 per hour


Schedule:

  • 8 hour shift
  • Overtime
  • Weekend availability

Ability to commute/relocate:

  • Alton GU34 1HL: reliably commute or plan to relocate before starting work (preferred)

Experience:


  • Customer service: 1 year (preferred)
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