Community Booking Clerk - Canterbury, United Kingdom - East Kent Hospitals University NHS Foundation Trust

East Kent Hospitals University NHS Foundation Trust

Verified Company

Canterbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

You will work as part of a team inputting patients details, uploading referrals and booking appointments for our doctors and therapy teams.

The post involves communication with patients and staff in order to maintain an efficient and smooth running Service. Therefore an outgoing nature and pleasant telephone manner are essential, displaying tact and diplomacy where necessary.

Working for your organisation Our Mission, Vision and Values Our mission is"Improving health and wellbeing" Our vision is"Great healthcare from great people" Our values are People feel cared for as individuals People feel safe, reassured and involved People feel teamwork, trust and respect sit at the heart of everything we do People feel confident we are making a difference Detailed job description and main responsibilities Answer and respond to internal and external telephone enquiries relating to appointments.

Interpret problems and generate solutions in a polite and courteous manner to meet the callers needs following scripts provided by maintaining operating standards when responding to each call.

Ensure adherence to business processes and identify and escalate any problem areas. Ensure referrals/appointments are made accurately to the correct list, once prioritised. Referrals should be booked under the correct Clinician specialty, site and booked in chronological order.

Full booking should be applied where possible giving patients particular clinic instructions confirming on
- screen patient information, rebooking if necessary and informing relevant staff members of vacant slot for utilisation, where appropriate Have up-to-date knowledge and understanding of the current waiting times for each Clinician within each specialty. To ensure patients on the generic waiting lists are allocated to the Clinician with the shortest waiting times and to ensure all bookings are carried out in accordance with the appropriate specialty/clinician booking rules. Full booking should be applied where possible. Ensure that all DNAs are discharged or re-appointed, as directed by the Clinician in accordance with the AGN Ensure all clinics are utilised within specialties, lowering waiting times and demands on the Outpatient service.

Assist in data collection to monitor and improve services, identify capacity issues and problem solving to achieve Trust and Government Waiting Times